dougarndt Posted January 31, 2016 Report Share Posted January 31, 2016 I'm trying to do my first sync upgrade on my 2013 Explorer and have tried every suggestion possible on the forum and I always get the same error "File Not Found" "Please check that the installation file is in the root directory of your storage device". So far I've tried: (3) different USB drives Using touch screen for App updates Using steering wheel commands to select USB drive At this point, It's either take it to the dealer or give up... File Not Found.pdf Sync Files.pdf Quote Link to comment Share on other sites More sharing options...
ivisonj Posted January 31, 2016 Report Share Posted January 31, 2016 I am having the same problem updating my 2015 F150 from Sync 2 ver 5.8 to 5.9. Cannot find any decent info on the web anywhere including here Quote Link to comment Share on other sites More sharing options...
James Hawk Posted January 31, 2016 Report Share Posted January 31, 2016 I'm have the same problem. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted February 1, 2016 Report Share Posted February 1, 2016 (edited) I'm trying to do my first sync upgrade on my 2013 Explorer and have tried every suggestion possible on the forum and I always get the same error "File Not Found" "Please check that the installation file is in the root directory of your storage device". So far I've tried: (3) different USB drives Using touch screen for App updates Using steering wheel commands to select USB drive At this point, It's either take it to the dealer or give up... Hey dougarndt, Have you tried a master reset prior to inserting the USB? If not, please give that a try first: http://owner.ford.com/how-tos/sync-technology/myford-touch/software-updates/how-to-perform-a-master-reset.html?sync=my-ford-touch Also, did you unzip the file directly onto your USB or onto the desktop first? I am having the same problem updating my 2015 F150 from Sync 2 ver 5.8 to 5.9. Cannot find any decent info on the web anywhere including here Hi ivisonj, Please disregard the 5.9 update showing on your account. This was added to accounts by mistake and there is currently no file to download and install. I'm have the same problem. Which SYNC system do you have, James: http://owner.ford.com/how-tos/sync-technology/all/get-started-with-sync/how-to-identify-your-sync-version.html Currently, systems showing an invalid update are basic SYNC and SYNC with Voice-Activated Navigation. The 3.8 MyFord Touch update is valid and can be installed. Rebecca Edited February 1, 2016 by FordIVTteam Quote Link to comment Share on other sites More sharing options...
dougarndt Posted February 1, 2016 Author Report Share Posted February 1, 2016 Yes, forgot to mention I did a master reset too. The files automatically unzip to my desktop unless I put the zipped file on the USB first. If I do that, do I then delete the zipped file off the USB before updating? Thanks, Doug Quote Link to comment Share on other sites More sharing options...
James Hawk Posted February 1, 2016 Report Share Posted February 1, 2016 i have sync with my touch. 2015 escape Quote Link to comment Share on other sites More sharing options...
dougarndt Posted February 2, 2016 Author Report Share Posted February 2, 2016 I was able to use a different program to unzip the files directly to the USB memory stick, but I still get the same errors. The folder structure on the memory stick looks something like this... Gen2v38build15128updatepackageNARev2 autoinstall.lst DONTINDX.MSA SyncMyRide BT4T-14D546-EE.cab BT4T-14D546-FB.cab EA5T-14D544-AD.zip etc, Is this correct? Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted February 2, 2016 Report Share Posted February 2, 2016 Good morning everyone! I just received word that the "file not found" error is for all updates currently showing available on the website. Please sit tight while my support investigates this. I don't have an ETA, but for those of you with MyFord Touch, I suggest trying to re-download 3.8 later this week. Rebecca Quote Link to comment Share on other sites More sharing options...
James Hawk Posted February 7, 2016 Report Share Posted February 7, 2016 Rebecca, i once again download in new update from ford i used two differant thump drives. I'm now getting a code saying one or more files are bad. any suggestions what I'm doing wrong. Thanks James Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted February 8, 2016 Report Share Posted February 8, 2016 Hey guys, The web team is still working on resolving this. Please sit tight. Rebecca Quote Link to comment Share on other sites More sharing options...
dougarndt Posted February 13, 2016 Author Report Share Posted February 13, 2016 Hello Rebecca, I've been sitting tight for 2 wks now. An update would be appreciated. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted February 15, 2016 Report Share Posted February 15, 2016 (edited) Hi dougarndt, Can you please try using Chrome, and clearing your cache and cookies prior to logging into your account. Also be sure to delete the files you already downloaded. Let me know if you're still getting the File Not Found error please. Rebecca Edited February 15, 2016 by FordIVTteam Quote Link to comment Share on other sites More sharing options...
jjcooler Posted April 2, 2021 Report Share Posted April 2, 2021 I see this problem has been around for quite a while. Here it is 2021 and I am having the same problem. Did Ford ever find a fix? Quote Link to comment Share on other sites More sharing options...
Multitask Posted April 3, 2021 Report Share Posted April 3, 2021 doubt you'll get a response from Ford on this.... What do you have, what are you attempting to do? Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted April 3, 2021 Report Share Posted April 3, 2021 (edited) 7 hours ago, jjcooler said: I see this problem has been around for quite a while. Here it is 2021 and I am having the same problem. Did Ford ever find a fix? Hi jj. As Multitask asked, what do you have, what are you attempting to do? More information will certainly be helpful. What vehicle and model year do you have? What version of SYNC and version number (found in SYNC settings)? What are you attempting to do? What have you attempted to do? From where did you download any SYNC files you are trying to install? What instructions did you follow...etc. etc. The more information you provide, the better the chance someone may be able to assist you. Get back to us and good luck. Edited April 3, 2021 by bbf2530 Quote Link to comment Share on other sites More sharing options...
Jjfocus13 Posted April 21, 2022 Report Share Posted April 21, 2022 @bbf2530 I am having the same problem I have 2014 Ford Focus and have an update available for my touch synce2 I made sure the file is in the root of the thumb drive but yet my car won’t pick it up, keeps saying file not found Quote Link to comment Share on other sites More sharing options...
Multitask Posted April 21, 2022 Report Share Posted April 21, 2022 For Sync 2, the flash drive (thumb drive) should be USB 2 (3 might works but I doubt it). It should be formated as FAT 32, or FATex, Also, if on a Mac, make sure it was formated with MBR on There should be 2-3 files, (one will be 0 size) and a folder with files in it, and nothing else. Quote Link to comment Share on other sites More sharing options...
ElizabethG Posted February 4 Report Share Posted February 4 So it is 2024 and I am also having the same problem with my 2016 Explorer. The first message I got was "Installation failed! The installation has run out of space or does not work with this version". Now after I got that I came back in and deleted everything and downloaded the file once again. Once I put the USB drive in the slot it said "File Not Found! Please check that the installation file is in the root directory of your storage device". Also when I download the update there are 22 different files that come with it. Am I not supposed to put them on the USB drive? Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted February 4 Report Share Posted February 4 4 hours ago, ElizabethG said: So it is 2024 and I am also having the same problem with my 2016 Explorer. The first message I got was "Installation failed! The installation has run out of space or does not work with this version". Now after I got that I came back in and deleted everything and downloaded the file once again. Once I put the USB drive in the slot it said "File Not Found! Please check that the installation file is in the root directory of your storage device". Also when I download the update there are 22 different files that come with it. Am I not supposed to put them on the USB drive? Hi ElizabethG and welcome to the Ford SYNC Forum. More information may be helpful. For example: - What model year/vehicle do you have? - What version of SYNC is currently installed in your vehicle? - What are you attempting to update, your SYNC system or your NAV/Navigation system? - Where did you obtain the update files from? The official Ford or Lincoln SYNC 3 NAV update website, or another source? - Did you precisely follow the SYNC 3 or NAV system update instructions? They have to be followed precisely, or the update will not be successful. I can also state that from experience, it sounds as though you have too many files on the USB. However, that is blind Internet diagnosis, which is worth exactly what we pay for it. Get back to us with more information and good luck. Quote Link to comment Share on other sites More sharing options...
jelliott95 Posted February 6 Report Share Posted February 6 13 ford edge. version gen 2. sync 3.2 is what I have, update available is 3.10. attempting to update sync system. obtained from official ford website. i have followed the instructions to a t. I put the USB drive in the slot it said "File Not Found! Please check that the installation file is in the root directory of your storage device" Quote Link to comment Share on other sites More sharing options...
Multitask Posted February 11 Report Share Posted February 11 (edited) On 2/5/2024 at 10:51 PM, jelliott95 said: 13 ford edge. version gen 2. sync 3.2 is what I have, update available is 3.10. attempting to update sync system. obtained from official ford website. i have followed the instructions to a t. I put the USB drive in the slot it said "File Not Found! Please check that the installation file is in the root directory of your storage device" As I have said before, it's NOT just to put the one (1) file on a flash drive.... Plus , and this time, if it's working fine, please do not update.... you 'might' have issues... 3.10 seemed to have issues with 'some' vehicles, this is why there is a 3.11 and even then Sync 4 it what is currently coming out with with Sync 5 coming out eventually, Sync 2 was discontinued a LONG time ago.. HAha... even my Tag line is not up to date, I don't have the Lincoln anymore.... Edited February 11 by Multitask Quote Link to comment Share on other sites More sharing options...
jpohlman Posted February 19 Report Share Posted February 19 Ok, here's the problem... 2013 Edge is not Sync 3 or even Sync 2, it's My Ford Touch, the last version for that was 3.10 If your screen is divided into 4 quadrants (phone, climate, audio, NAV/ball compass) or you have a label; "Sync powered by Microsoft" you have MFT. Sync 3 was introduced on some models in 2016 (eg Escape, F150) and other models in 2017 (eg Fusion). Go to the General button on the home screen then hit About Sync If you have Sync 3 lower than v3.2.x the highest level offered by Ford for your vehicle is v3.0.20204. If you have Sync 3 higher than v3.2.x the highest level offered by Ford is v3.4.23188 Now the question, "can I go from 3.0.x to 3.4.x", officially through Ford the answer would be NO. That said you can use Cyanlabs updater at your own risk, just remember that a dealer is not going to be able to troubleshoot a bad upgrade, nor will you be able to pull updates directly from Ford's site as you will no longer be on a supported version. Quote Link to comment Share on other sites More sharing options...
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