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Hi Python. If the Ford SYNC website shows you are up to date, then your current version is the latest version compatible with your vehicle. Good luck.

Hi Wiremaniac. I don't have access to my vehicle at the moment, so off memory: Try going into Settings, then look in the "About SYNC" section. Let us know how you make out and good luck.

Hi cp1084 and welcome to the Ford SYNC Forum. Concerning Bluetooth: Try disconnecting your phone and deleting the SYNC Bluetooth connection on your phone. Then reboot you phone. Then perform a SYNC Master Reset (instructions on how to do so are in your Owners Manual). Then re-pair your phone to SYNC. See if that works. If you do not have your Owners Manual hard copy, you can download the PDF version here: https://www.fleet.ford.com/parts-service/resources/owner-manuals/ Concerning Apple CarPlay: Did Apple CarPlay work in your vehicle before you performed the update? Someone will correct me if I am wrong, but I don't believe Apple CarPlay was available in early SYNC 3 versions (such as yours) and yours can not be updated for that feature. Let us know how you make out and good luck.

Hi BB. Sorry, but I think we kind of talked past each other there. Let me try again. I understand that a re-installation attempt did not work, but... * Did the SYNC factory reset get the SYNC system working properly again (and then it froze again on the re-installation attempt)? Or did the Master Reset do nothing? If the SYNC Master Reset (and the previous battery disconnect) did nothing, and a fresh SYNC update download and installation attempt did not help, then you will probably need to make a service appointment. Hopefully another member will jump in with more advice, if they can help. Keep us updated and good luck.

Hi BB. Did the SYNC factory reset get the SYNC system working properly again or make no difference? Did you have the vehicle running the entire time of the installation, or did you turn if off during the installation? If the SYNC factory reset allowed the screen to work again, perform another reset, and at least you have a working system for now. Odds are there is nothing earth shattering in the update anyway. Get back to us with more information and good luck.

Hi BB and welcome to the Ford SYNC Forum. The first recommendation, just to get the SYNC system up and running (hopefully), would be to follow the instructions in your Owners Manual to perform a SYNC factory reset. If you do not have your hard copy, you can download the PDF version here: https://www.fleet.ford.com/parts-service/resources/owner-manuals/ Next recommendation would be to perform the installation again. But first, do a new download of the SYNC update, do a new transfer to a freshly formatted USB flash drive and perform the installation again. Be sure to follow the instructions precisely to the letter. In addition...There can often be false "You Update is Complete" type messages, so wait at least 10 minutes after any such messages, to be sure the installation does not continue again. And be patient with the installation, giving it a lot of time to finish properly. Next recommendation...To everyone, is to stop resorting so quickly to battery disconnects to solve issues. It can sometimes/often cause more problems than it ever solves. If a SYNC factory reset does not work, then a service visit will probably be necessary. There is little/nothing a Service Advisor can do over the phone without the vehicle being looked at by a Tech. While I am not excusing no callbacks, this may be a likely reason why you are not receiving a callback. Service Department staff sometimes get tired of discussing things on the phone, when the only way to diagnose some issues properly is to have the vehicle examined. Try the SYNC factory reset first. Then try a fresh download and installation of the SYNC update. Hopefully that will fix the issue Let us know how you make out and good luck.

Hi bnewt. Traditionally, SYNC 3 equipped vehicles received 2 free updates (within the New Vehicle Warranty period). While it is possible that varied some by model year, the way to find out if you can still receive this update for free is to input your VIN in the applicable Lincoln or Ford SYNC 3 Navigation update website, as listed in alcohenusa's initial post. The SYNC 3 Navigation update system will then inform you of the update options and cost for your vehicle/vehicles. Let us know how you make out and good luck.

Hi dkalina and welcome to the Ford SYNC Forum. One issue is your 2015 Mustang is not equipped with a vehicle modem. Also, how did you "update the Sync system from 2 to version 3"? Did you remove the old SYNC 2/MyFord Touch hardware and replace it with all the correct SYNC 3 hardware? Provide more information and good luck.

Hi Yods and welcome to the Ford SYNC Forum. It may help if you provide more informaiton: - What vehicle and model year? - Have you updated SYNC 3 to the latest version available for your vehicle? - When did you purchase your vehicle? - New or used? - Is your vehicle still within the Ford 3 year/36,000 mile or Lincoln 4 year/50,000 mile New Vehicle Bumper to Bumper Warranty? - What model phone do you have? Get back to us with all of the above information and good luck.

Hi ab123456 and welcome to the Ford SYNC Forum. It may help others assist you if you provide your vehicle model, model year etc. Good luck.

Hi mcwell and welcome to the Ford SYNC Forum. If you do not have the proper tools to diagnose this issue (most people would not), I recommend you go to the Parts Department of your local Ford Dealer and ask them what the correct part number is for the APIM in your vehicle. Have your VIN handy. While there, you can also get a price. Then take the part number/price and see if you can find a better price from a reliable online Ford Part seller or other Internet sources. Just keep in mind that if you do not have the problem properly diagnosed, you may wind up spending money to unnecessarily replace parts. Keep us updated and good luck.

Hi Sporter. Most Dealers will not perform and/or work with non-factory/non-factory approved modifications, because there is no manual for those modifications, and it can cause warranty issues which could make them legally liable. Yes, perhaps not for your particular vehicle, but it is simply policy. Some Dealers will, but you need to find the right Dealer with the right techs. Perhaps it is a defective USB hub as mentioned. Hope you can get this issue fixed. Let us know how you make out and good luck.

Hi Sporter. Blind Internet diagnosis is often a tricky thing. In addition to the advice given be alcohenusa, take a look though these sites and see if there is anything you may have missed: https://www.google.com/search?client=firefox-b-1-d&q=Add+Apple+CarPlay+to+2016+Ford+Edge+SYNC+3 Keep us updated and good luck.

Hi Sporter and welcome to the Ford SYNC Forum. How did you update your system to SYNC 3.0? Where did you get the SYNC 3 hardware and software from etc? I am not sure what the issue is, if you have properly updated your system to SYNC 3.0, have the correct USB hub and have installed it correctly. However, I will add that wired/USB CarPlay is available with SYNC 3.0. I am not sure what the "local service department' was referring to. SYNC 4 does offer wireless CarPlay, but you are not looking for that. Perhaps one of our tech members will jump in with more assistance. Keep us updated and good luck.

Hi Milo. Sorry for the obvious questions, but have you called (or preferably stopped by) and asked the Parts Department at your local Ford and/or Lincoln Dealers? Or tried calling any of the many online Ford parts sellers? https://www.google.com/search?q=Online+Ford+Parts+sellers&client=firefox-b-1-d&ei=6O8ZY4qbL8GGptQP5ru_4AM&ved=0ahUKEwiKr-anqIX6AhVBg4kEHebdDzwQ4dUDCA0&oq=Online+Ford+Parts+sellers&gs_lcp=Cgdnd3Mtd2l6EAwyCAgAEB4QBxAKMggIABAeEAgQDTIICAAQHhAIEA0yBQgAEIYDMgUIABCGAzIFCAAQhgMyBQgAEIYDMgUIABCGAzoECAAQDToGCAAQHhANOggIABAeEA8QDUoECEEYAEoECEYYAFAAWMMHYKAlaABwAXgAgAFeiAGbBJIBATeYAQCgAQHAAQE&sclient=gws-wiz Let us know how you make out and good luck.