Forums

Just came out Sunday the 2nd. For the Lincoln's anyway, I believe for the Fords that have 3.4, it is also out... for most....    go to    owner.ford.com   or   owner.lincoln.com  and see if you have an update waiting.

So, to update, I connected my new phone (Android v.10) to the car this morning and then to FordPass and all went well.  FP recognized the vehicle in the app and in the car and I figured for sure that a new Vehicle Health Report would be waiting for me upon arrival home.  Wrong.  The Ford Owner site claims that I do not own a Ford, wants me to add a vehicle and when I try do that, ta da! - my Fusion is right there.  So, Ford Owner is now a royal mess.  Now I'm convinced it's not teenagers running the tech side of Ford, it's monkeys, for sure.   Additional update/new info:  I've discovered, thanks to an F-150 site (!) that the Ford Owner site hates Google Chrome.  I got in successfully using Microsoft Edge, vehicle was shown, but no new Vehicle Health Report.  You should hear how annoyed those F-150 owners are about Ford tech!  They're also on the teenager/monkeys bandwagon.  Better fix this mess, Ford!

Typically the Reset is in the Settings area... once you can navigate to that area, you should be able to find it.... if it is not allowing you to get there, then something is wrong, and you will have to get the dealer to show you...  while I know where it is in my car, I'm sure the dealer would be most helpful tin directing me to that  If they will not, then take it to another dealer... the owner.fole.com site has a lot of info (or what ever it would be in your area)

Hello Thanks again Multitask,
  But the problem is there!
My dealer tells me that he can do nothing, that he must appeal to the mother house in Paris and that I must advance € 400 without certainty! This is the reason why despite the language problems I am looking for help on the forums

I will NEVER buy a Ford again in my life!
  I don't know what to do anymore! I don't even know where the Sync module is in the car
  Have a good day
Pierre

That is information from the Ford site... talk to your dealer for more info.

Hello Ok, I don't have a "setting" button I have a menu button   Anyway, when I press the "Phone" or "Aux" button, nothing happens! only the "Radio" "CD" and "Nav" buttons still work   An other idea ?   Have a good day Pierre