Not sure what you mean... are you talking about the WiFi updates? If so, that is known not to work very well.
Sync 2 has been long since abandoned, Sync 3 is not too far behind once Sync 4 comes out (later this year, or 2021)
3.10 is the last major update that Sync 2 had....
I have a 2014 Cmax Energi. I had the cell radio updated when Ford did the recall a long time ago. About a year ago it stopped working and I lost remote access and the ability to update. I have done all the restart stuff like removing the fuse and even disconnecting the battery. Did Ford abandon me? If not does anyone know how I can get to the radio to make sure something didn't get unplugged? Suggestions please. Thank you.
Hi nascar. Accessory Protocol Interface Module (APIM). Think of it as the brains of the SYNC unit. Have your Dealer look at it and go from there. If it is the APIM, you maybe able to get one relatively inexpensively and replace it yourself. But we can cross that bridge if/when we get to it.
Keep us updated and good luck.
no warranty..I bought it off lease last year.
What is an APIM ?
I will see if the dealer will check my atenea first.
If it's an expensive issue I can live with Google Maps for sure!
Thank you for responding!
Hi nascar. Could be various issues. Is your Explorer still within the 3 year/36,000 mile New Car Warranty/ If yes, make an appointment for service.
If not, it could be a problem with the antenna, a failing APIM or any of several other issues. Hopefully you are still within warranty.
Let us know how you make out and good luck.
Hi, I hope I am posting in the correct forum.
I have a 2018 Explorer Ltd and Sync 3 and a few weeks ago my compass stopped working and I didn't really think about it much.
But last week I needed my Navigation and it didn't know where I was. There was the NO GPS ICON.
I have tried soft reboot (Power button and fast forward)
I have tried the master reboot
and I have tried the battery cable disconnect.
My xm radio and fm/am or working fine, but could it be my atenea? Thanks