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Hi ab123456 and welcome to the Ford SYNC Forum. It may help others assist you if you provide your vehicle model, model year etc.   Good luck.

I have locations stored as favorites but the voice name tag is shown as disabled. How do i enable this?

One of the things I really like about sync in my 2020 F150 Limited is the ability to bookmark a song/artist while its playing, so that I get a notification the next time that song/artist is on.  This has been working great for the past 2 years. Yesterday, I heard a song I really liked and tried to bookmark it, but got a message saying the notification list is full. Anyone know what the limit is on how many bookmarks you can have?  Is there any way to go through that list and delete some of them? I'm assuming that limit is fixed and there's no way to expand it.  😞

So I unhooked the battery for 15 min. No luck. Master reset. No luck and had the dealer swap the usb hub. No luck. Once I hooked up the replacement hub again first message was hub is not supported please remove. Master reset got rid of that message but still no car play. I am still thinking because of that message the hub is the problem but the deal claims this hub is a direct replacement for the prior hubs compatible with my edge and CarPlay. They said I am unable to return any electrical parts but we’re willing to do a one time swap so I am stuck with this hub now. 
  I am reluctant to order another unless I can get from Amazon or somewhere I can for sure return. I am using an iPhone 13 Pro Max that just got iOS 16 update but didn’t work last week when I still had iOS 15 anyway. Would be kinda silly if newer versions didn’t work with this CarPlay for any reason.   I am all out of ideas on what to try and worst of all I dropped one of the damn screws this last time putting everything together. Everything holds together fine but I know one is missing and it bugs me lol. Now I gotta try and find a replacement screw somehow 🤦‍♂️.

Updated maps to NA 2 21 on my 2018 Fusion (3.0.20204) and 2020 Ranger (3.4.21194).  Fusion took exactly an hour and the Ranger only 45 minutes.   Both updates were uneventful and no issues at this time.

[SOLVED] Quick Update -   It was indeed the APIM as suspected, didn't need Ford to tell me that so I can cancel the appointment. I replaced the APIM with the model numbers I referenced above - JS7T-14G370-GJG replaced with JS7T-14G370-GJF - and can confirm that it works flawlessly. Apparently model numbers don't have to be EXACT, but it still certainly seems ideal to have them mostly match.   I picked it up on ebay for $175. It took 10 minutes to find the right part and vet the seller, and a total of 30 minutes to take out and reinstall. Insanely easy and I have functional USB ports, audio, and rear camera now.   Hope this helps someone in the future.