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If everything is up to date, and no hardware was swapped out (that you know of), and XMSirius asked for the correct # and you gave the one you see. THen I would assume the ACM is defective.    You can attempt a Factory Reset, and see if that helps... otherwise time for the dealer (and talk to the place that you bought it see if they will fix under the warranty.

Hello I am look for a little help I just bought a used 2018 Ford fusion Energi that has sync 3.0 build 19205.  I can not get all the channels that subscribe to with sirius xm my number stops at 219 sirius has a bunch of other channels that i just cant access  with sync 3 for some reason . I have worked with sirius support to fix problem and nothing we did works  sirius says  that my radio should be getting all the channels.  The sync 3.0 will not even let me type in the direct tune over the 200 numbers if i try to tune to anything above it will only let me type a 2 digit number. I have not gone to the dealer yet and have them try and fix it. My ford says my version  of sync is up to date and i did a map update . no the channels did not work before the map update. If anyone has any ideas please let me know .   

Hi Jsantunes. First...when you say "Then an update came", what kind/type of update are you referring to? A SYNC update? If yes, how was it installed? Did you install it manually via USB or was it installed automatically via WiFi? Or are you referring to an update to your phone OS? Is your phone fully updated also. If not, perform an OS updates.   Okay, so flying a little blind at the moment, I would recommend this:   First, if it was not a SYNC 3 update, check the Ford SYNC 3 update website to see if you have any available updates for your car: https://help.ford.com/update-sync/ If there is a SYNC 3 update available, I would recommend you download and install it after you perform the other recommendations below.   Next, check the phone volume in your SYNC/Audio system, in case it was accidentally turned down. You must adjust the phone volume with the volume knob, during a call.   If that does not work, then try deleting, then repairing your phone. If that does not work, try performing a SYNC reset by following the instructions in your Owners Manual. You may then need to repair your phone and reenter your presets.   Try those suggestions, let us know how you make out and good luck.

I just got my 2017 Fusiona Energi and everything was great then an update came and my android phone would ring, I could answer but couldn't hear the caller. I would have to hang up and call them back. 

That may be a good idea. my ipod is also in the arm rest usb.  I think however the ipad having the setting auto lock off, in other words display always on is a  bad idea overnight or the iPad battery

Could be... I have a Gen 7 touch, and I haven't seen that ti's having to 'charge', but then I keep it in the arm rest.   I even set it to Airplane mode do it does not 'try' connect to anything...    On Playlists, I don't use them... so I'm not going to comment