nibhelim Posted February 15 Report Share Posted February 15 (edited) Hi folks, I have had a bizarre problem with my 2019 ford edge for a couple of days. The Sync screen is not working (black) for the radio, navigation etc, etc. but the screen itself is working when I turn the cameras on. plus the radio is working since I can hear the music and change the volume, but I am not able to switch the radio station from the main console or the steering wheel. the volume from the main knob and the steering wheel works fine but not the other buttons (concerning the radio of course). any help? Edited February 15 by nibhelim Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted February 15 Report Share Posted February 15 8 hours ago, nibhelim said: Hi folks, I have had a bizarre problem with my 2019 ford edge for a couple of days. The Sync screen is not working (black) for the radio, navigation etc, etc. but the screen itself is working when I turn the cameras on. plus the radio is working since I can hear the music and change the volume, but I am not able to switch the radio station from the main console or the steering wheel. the volume from the main knob and the steering wheel works fine but not the other buttons (concerning the radio of course). any help? Hi nibhelim and welcome to the Ford SYNC Forum. You can try a SYNC Master Reset, as explained in the Owners Manual. If that does not work, then you can try to disconnect the negative battery terminal for 10 minutes. That will sometimes help with issues like this. If those two options do not work, then a service visit may be necessary. I am sure others will jump in with more help and advice, so keep us updated and good luck. Quote Link to comment Share on other sites More sharing options...
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