rlabonte Posted July 2, 2023 Report Share Posted July 2, 2023 For a few days now sync isn't working for my phone and a few other things. When I try to call a contact via the button on the steering wheel it will say contacts not download. I have bee using this for almost three years and it worked fine. The radio also is having issues. it doesn't always go to the channel I was listening to when I restart the vehicle, always did. I did a soft reboot with no success so I did a master reset and the radio is better but the phone still will not connect a call. I have an iPhone and have done a hard reset with it and still nothing. If I try to connect another phone then it disconnects my phone from the bluetooth. Any ideas? Quote Link to comment Share on other sites More sharing options...
BMaryB Posted September 1, 2023 Report Share Posted September 1, 2023 Following for how your issue as resolved. My 2020 Escape started doing same thing on August 30, 2023. I am using i-Phone 13 with sync and no issues until yesterday. Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted September 1, 2023 Report Share Posted September 1, 2023 On 7/2/2023 at 7:12 AM, rlabonte said: For a few days now sync isn't working for my phone and a few other things. When I try to call a contact via the button on the steering wheel it will say contacts not download. I have bee using this for almost three years and it worked fine. The radio also is having issues. it doesn't always go to the channel I was listening to when I restart the vehicle, always did. I did a soft reboot with no success so I did a master reset and the radio is better but the phone still will not connect a call. I have an iPhone and have done a hard reset with it and still nothing. If I try to connect another phone then it disconnects my phone from the bluetooth. Any ideas? 1 hour ago, BMaryB said: Following for how your issue as resolved. My 2020 Escape started doing same thing on August 30, 2023. I am using i-Phone 13 with sync and no issues until yesterday. Hi gang. Issues like this are often battery related. A weak/failing 12v battery an sue all sorts of electronic/electrical gremlins. My first recommendation wold be to have your battery professionally load tested (not a simple battery meter test). Let us know how you make out and good luck. Quote Link to comment Share on other sites More sharing options...
alcohenusa Posted September 1, 2023 Report Share Posted September 1, 2023 What version Sync3 are you on? 3.4.22251 has been reported to have many issues due to a problem with temp folders getting filled. Supposedly, Ford is preparing an update to take care if this. If it is not your battery causing issues and you are adventurous, early access to newer releases are available from Cyan Labs. This is an unsupported process that you would use at your own risk with no warranty help from Ford if things go badly. However, many users only use the the Cyan Labs process for updates instead of the process from Ford. Personally, I’m have never used Cyan Labs but if I was having these issues, I would certainly consider it. Quote Link to comment Share on other sites More sharing options...
Peeg9089 Posted September 4, 2023 Report Share Posted September 4, 2023 Ford has released a update to fix the problems with 3.4 22251 https://www.ford.com/support/sync-maps-updates/ Quote Link to comment Share on other sites More sharing options...
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