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Phonebook Download Does Not Add New Contacts But Removes Deleted Content


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This is similar to a post I did a while ago, when an updated contact in my phone (Android Samsung Galaxy 9) would not download to the Sync phonebook. I now have a more serious issue.

 

If I delete a contact from my phone, upon either re-uploading the phonebook or deleting and downloading the phonebook, the deleted phone contact will not show up. 

 

But if I add a new contact, they will not show up at all, regardless of re-uploading the phonebook or deleting and downloading the phonebook.

 

I thought that maybe the phonebook was limited to the number of contacts (the way navigation favorites is limited to 50), but that does not appear to be the case.

 

I did do a hard SYNC reset and no change. So I know the phonebook is being updated since deleted contacts no longer show up, but no new contacts are being downloaded.

 

Anyone have a clue?

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I had the same situation, different phone, contacted my carrier, (AT&T).

The person tried to do what I was trying to do, and they couldn't get it done either. They, (AT&T), sent it to technical support, The next morning there was a voicemail saying it's corrected, and it was.

Best Wishes

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