J0N_SPARTAN Posted May 21, 2023 Report Share Posted May 21, 2023 Can anyone help me figure out how to get a new log file to send to Ford verifying my sync update ? I did the update but didn't realize I was supposed to upload the log file to confirm my system was updated with Ford. I've tried reinstalling the update with no avail any help would be appreciated. I have a 2016 explorer XLT with the sync 2 (Ford my touch) ? Quote Link to comment Share on other sites More sharing options...
Muzicman61 Posted May 22, 2023 Report Share Posted May 22, 2023 Don't worry about it. Ford doesn't really care or require the file. If you updated from a USB drive, the log file should have been written to the drive. Quote Link to comment Share on other sites More sharing options...
J0N_SPARTAN Posted May 22, 2023 Author Report Share Posted May 22, 2023 That's the problem. I didn't know that I had to upload the file to confirm the update and I cleared the usb without uploading the file. So unless I can get a new log file I won't be able to install the map updates because it's telling me to update sync first. So frustrating. Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted May 22, 2023 Report Share Posted May 22, 2023 4 hours ago, J0N_SPARTAN said: That's the problem. I didn't know that I had to upload the file to confirm the update and I cleared the usb without uploading the file. So unless I can get a new log file I won't be able to install the map updates because it's telling me to update sync first. So frustrating. Hi Jon. THe XML file is created by and proprietary to your particular vehicle, so it is unlikely that anyone here will be able to help you reconstruct the XML log file. You will probably need to contact Ford Customer Service and/or Ford SYNC Customer Service to have them straighten this out. I am sure other members will jump in to help if they have information to the contrary. Keep us updated and good luck. Quote Link to comment Share on other sites More sharing options...
Muzicman61 Posted May 31, 2023 Report Share Posted May 31, 2023 On 5/22/2023 at 11:29 AM, J0N_SPARTAN said: That's the problem. I didn't know that I had to upload the file to confirm the update and I cleared the usb without uploading the file. So unless I can get a new log file I won't be able to install the map updates because it's telling me to update sync first. So frustrating. Can you reinstall the update again? Not sure if it will let you or not. Quote Link to comment Share on other sites More sharing options...
Peeg9089 Posted June 13, 2023 Report Share Posted June 13, 2023 I updated back min Feb and uploaded the XML file to Ford and their web site was never updated so I reinstalled the update again in April and resent the new XML file and still the web site shows that I have an update available. Quote Link to comment Share on other sites More sharing options...
radarxxx Posted June 14, 2023 Report Share Posted June 14, 2023 I too forgot to send in the file to Ford after an update and it showed update still available. Ford said they could't update it from their end and to wait and it would clear. After 4 or 5 months passed it cleared and showed up to date. Hopefully that will occur for your account. Quote Link to comment Share on other sites More sharing options...
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