Iphone Bluetooth to SYNC with Voice-Activated Navigation

[misterg]

1) Hello I have a Ford Fusion Hybird 2011 and have a unique problem that seems to be a bit of a mystery.

2) Phone says its connected and can dial a number, but once the number is dialed by SYNC, i cannot hear a thing.

3) Sync says its connected.   Turned Bluetooth on/off on both the phone and SYNC.  Rebooted Phone. Re-paired the phone. SYNC Master Reset.  SYN Module Reset. SYNC Factory Reset. SYNC Key Cycle (several times).

4) Bluetooth Audio NEVER works at the moment though it worked fine last week (as did the phone).  It worked fine for almost 2 weeks.

5) Over the weekend, received an alert "Bluetooth Disconnected".   Have not been able to re-establish since that time.

6) Have Sony Premium Audio with Navigation and according to Ford's website, I have 4 mini-software updates available for my current software version (point releases)

7) Am hesitant, due to lack of experience, to disconnect the battery, which I've never done before, but I read on google that some folks have gotten success with that.

? Sync Voice Commands work for everything except BlueTooth Audio.   It simply never hears me say "Play".

9) At this point, I'd be just happy if I got the phone to work properly.   I have a USB adapter to play my music.

10) Am scheduled to visit the dealer later this week as a last resort.

11) Would like to resolve this before visiting dealership altogether.

[bbf2530]

4 hours ago, misterg said:

1) Hello I have a Ford Fusion Hybird 2011 and have a unique problem that seems to be a bit of a mystery.

2) Phone says its connected and can dial a number, but once the number is dialed by SYNC, i cannot hear a thing.

3) Sync says its connected.   Turned Bluetooth on/off on both the phone and SYNC.  Rebooted Phone. Re-paired the phone. SYNC Master Reset.  SYN Module Reset. SYNC Factory Reset. SYNC Key Cycle (several times).

4) Bluetooth Audio NEVER works at the moment though it worked fine last week (as did the phone).  It worked fine for almost 2 weeks.

5) Over the weekend, received an alert "Bluetooth Disconnected".   Have not been able to re-establish since that time.

6) Have Sony Premium Audio with Navigation and according to Ford's website, I have 4 mini-software updates available for my current software version (point releases)

7) Am hesitant, due to lack of experience, to disconnect the battery, which I've never done before, but I read on google that some folks have gotten success with that.

? Sync Voice Commands work for everything except BlueTooth Audio.   It simply never hears me say "Play".

9) At this point, I'd be just happy if I got the phone to work properly.   I have a USB adapter to play my music.

10) Am scheduled to visit the dealer later this week as a last resort.

11) Would like to resolve this before visiting dealership altogether.

 

Hi misterg. As advised in your other thread, first perform any available/recommend system updates to see if they correct the issue.

 

Once you do that, post back with the results.

 

You can try disconnecting the battery if you wish. Although I do not normally like to recommend that as a fix-all, it is worth a try if you want to try and avoid the cost of a Dealer visit.

 

Keep us updated and good luck.