Sporter421 Posted September 12, 2022 Report Share Posted September 12, 2022 I hope this is the correct forum to ask this. I have a 2016 Ford Edge Titanium. I recently updated my sync to v3.0 and got the updated USB module from my local Ford dealer. I still cannot get CarPlay and worse I keep getting an error message that says USB hub not supported please remove. I have watch countless videos and read countless forum posts and this has not worked out as easy for me as all the stuff I have read and watched. I asked my local service department that simply said this is impossible and only available on 2018 and above models with sync 4.0. can anyone help me out on what I may be missing or can try? I did check the model number for the usb hub that matches exactly what I saw in the videos only it ends in an F instead of a B. The description for the one I got says it replaces the models that end in B and E so I assume it is not the hub but I do not know for sure. Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted September 12, 2022 Report Share Posted September 12, 2022 1 hour ago, Sporter421 said: I hope this is the correct forum to ask this. I have a 2016 Ford Edge Titanium. I recently updated my sync to v3.0 and got the updated USB module from my local Ford dealer. I still cannot get CarPlay and worse I keep getting an error message that says USB hub not supported please remove. I have watch countless videos and read countless forum posts and this has not worked out as easy for me as all the stuff I have read and watched. I asked my local service department that simply said this is impossible and only available on 2018 and above models with sync 4.0. can anyone help me out on what I may be missing or can try? I did check the model number for the usb hub that matches exactly what I saw in the videos only it ends in an F instead of a B. The description for the one I got says it replaces the models that end in B and E so I assume it is not the hub but I do not know for sure. Hi Sporter and welcome to the Ford SYNC Forum. How did you update your system to SYNC 3.0? Where did you get the SYNC 3 hardware and software from etc? I am not sure what the issue is, if you have properly updated your system to SYNC 3.0, have the correct USB hub and have installed it correctly. However, I will add that wired/USB CarPlay is available with SYNC 3.0. I am not sure what the "local service department' was referring to. SYNC 4 does offer wireless CarPlay, but you are not looking for that. Perhaps one of our tech members will jump in with more assistance. Keep us updated and good luck. Quote Link to comment Share on other sites More sharing options...
alcohenusa Posted September 12, 2022 Report Share Posted September 12, 2022 (edited) Hi Sporter421, Your ‘service department’ does not know what they are talking about. Depending on your answers to the questions that bbf2530 asked and assuming you have the correct USB hub, you may try doing the following: - disconnect battery for 5-10 minutes and let the hardware reset. - try a Master Reset if the above does not help. - make sure you are using a high quality USB/lightning cable such as a genuine Apple cable. - return the USB hub for a replacement as your may be bad out of the box. Edited September 12, 2022 by alcohenusa Quote Link to comment Share on other sites More sharing options...
Sporter421 Posted September 12, 2022 Author Report Share Posted September 12, 2022 I should have started that this car was given to us by my mother in law so it’s new to me. I put the vin in the cord website and downloaded and followed the instructions for putting it in usb and installing. Install went fine and it now reports v3.0 instead of 1.0 when I got the car. Quote Link to comment Share on other sites More sharing options...
Sporter421 Posted September 12, 2022 Author Report Share Posted September 12, 2022 (edited) Sorry Ford website. I did grab a new Apple made wire and that didn’t help. Did a master reset to no avail as well. Part I got is HC3Z-19A387-F. I did get a message that the usb hub is not compatible please remove. Problem is I don’t know if it’s the hub or the firmware. Edited September 12, 2022 by Sporter421 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted September 12, 2022 Report Share Posted September 12, 2022 29 minutes ago, Sporter421 said: Sorry Ford website. I did grab a new Apple made wire and that didn’t help. Did a master reset to no avail as well. Part I got is HC3Z-19A387-F. I did get a message that the usb hub is not compatible please remove. Problem is I don’t know if it’s the hub or the firmware. Hi Sporter. Blind Internet diagnosis is often a tricky thing. In addition to the advice given be alcohenusa, take a look though these sites and see if there is anything you may have missed: https://www.google.com/search?client=firefox-b-1-d&q=Add+Apple+CarPlay+to+2016+Ford+Edge+SYNC+3 Keep us updated and good luck. Quote Link to comment Share on other sites More sharing options...
Sporter421 Posted September 12, 2022 Author Report Share Posted September 12, 2022 (edited) 3 hours ago, bbf2530 said: Hi Sporter. Blind Internet diagnosis is often a tricky thing. In addition to the advice given be alcohenusa, take a look though these sites and see if there is anything you may have missed: https://www.google.com/search?client=firefox-b-1-d&q=Add+Apple+CarPlay+to+2016+Ford+Edge+SYNC+3 Keep us updated and good luck. Thank you for the link. I have googled everything I could and have read most of those links that come up. They all make it seam that you need to update firmware, done, then swap out the usb, also done. There is nothing I can find about what if it still doesn’t work lol. Either I need a later update or the hub is bad as mentioned. I turned to the dealer for help and was shot down so I will disconnect the battery to let everything reset then swap out the hub and if that fails will have to google more about the firmware to see if something else not mentioned in any of those links or videos is missing. Maybe the cord site didn’t give me the latest firmware or something as unlikely as that seams. I was hoping by posting on some forums I’d get someone or a few that maybe had the same problem and the solution. Eventually if all else fails I’ll just have to give up and tell the Mrs she will have to do without CarPlay lol. Edited September 12, 2022 by Sporter421 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted September 12, 2022 Report Share Posted September 12, 2022 1 hour ago, Sporter421 said: Thank you for the link. I have googled everything I could and have read most of those links that come up. They all make it seam that you need to update firmware, done, then swap out the usb, also done. There is nothing I can find about what if it still doesn’t work lol. Either I need a later update or the hub is bad as mentioned. I turned to the dealer for help and was shot down so I will disconnect the battery to let everything reset then swap out the hub and if that fails will have to google more about the firmware to see if something else not mentioned in any of those links or videos is missing. Maybe the cord site didn’t give me the latest firmware or something as unlikely as that seams. I was hoping by posting on some forums I’d get someone or a few that maybe had the same problem and the solution. Eventually if all else fails I’ll just have to give up and tell the Mrs she will have to do without CarPlay lol. Hi Sporter. Most Dealers will not perform and/or work with non-factory/non-factory approved modifications, because there is no manual for those modifications, and it can cause warranty issues which could make them legally liable. Yes, perhaps not for your particular vehicle, but it is simply policy. Some Dealers will, but you need to find the right Dealer with the right techs. Perhaps it is a defective USB hub as mentioned. Hope you can get this issue fixed. Let us know how you make out and good luck. Quote Link to comment Share on other sites More sharing options...
alcohenusa Posted September 12, 2022 Report Share Posted September 12, 2022 Hi Sporter421, Did you buy the new USB hub directly from Ford or get it from a third party source? There’s a lot of knockoffs/counterfeits out there. What version are you on now? A friend of mine used to have a 2016 Edge and it was as simple as you have seen in the videos - update the software and replace the hub….. Hopefully the battery disconnect fixes it for you. If not, is there another dealer you can try? Quote Link to comment Share on other sites More sharing options...
Sporter421 Posted September 13, 2022 Author Report Share Posted September 13, 2022 9 hours ago, alcohenusa said: Hi Sporter421, Did you buy the new USB hub directly from Ford or get it from a third party source? There’s a lot of knockoffs/counterfeits out there. What version are you on now? A friend of mine used to have a 2016 Edge and it was as simple as you have seen in the videos - update the software and replace the hub….. Hopefully the battery disconnect fixes it for you. If not, is there another dealer you can try? Sync says v3.0 and I did get the hub from the dealer. There are other Ford dealers just not close by like the one I called which is where the car was originally bought too. I just gotta get the time to take the hub back out and have the parts department swap it out. Probably won’t be until the weekend since work and kids schedules keep us busy until after the dealer closes. One of these nights in the meantime I will try the battery disconnect first. I do appreciate everyone’s help here and will update when I hopefully come across a solution. Quote Link to comment Share on other sites More sharing options...
Multitask Posted September 13, 2022 Report Share Posted September 13, 2022 It will also depend what Apple Product you are using, and what Version of the iOS it is possible that the part you got is not for Sync 3 but just a replacement for Sync 1-2 Quote Link to comment Share on other sites More sharing options...
Sporter421 Posted September 17, 2022 Author Report Share Posted September 17, 2022 So I unhooked the battery for 15 min. No luck. Master reset. No luck and had the dealer swap the usb hub. No luck. Once I hooked up the replacement hub again first message was hub is not supported please remove. Master reset got rid of that message but still no car play. I am still thinking because of that message the hub is the problem but the deal claims this hub is a direct replacement for the prior hubs compatible with my edge and CarPlay. They said I am unable to return any electrical parts but we’re willing to do a one time swap so I am stuck with this hub now. I am reluctant to order another unless I can get from Amazon or somewhere I can for sure return. I am using an iPhone 13 Pro Max that just got iOS 16 update but didn’t work last week when I still had iOS 15 anyway. Would be kinda silly if newer versions didn’t work with this CarPlay for any reason. I am all out of ideas on what to try and worst of all I dropped one of the damn screws this last time putting everything together. Everything holds together fine but I know one is missing and it bugs me lol. Now I gotta try and find a replacement screw somehow ?♂️. Quote Link to comment Share on other sites More sharing options...
Fred C Posted September 4, 2023 Report Share Posted September 4, 2023 Sporter, I am having the exact same issue as you on my 2016 F150. I did the SYNC3 v3.0 upgrade via USB, successful intallation message, and tried 3 new CarPlay-compatible USB hubs (the last one directly from Ford). The display shows SYNC3 v3.0, I keep getting the incompatible USB hub message, and CarPlay does not work. I did not try the battery disconnect yet, but maybe I will. I wish I could just reapply the v3.0 upgrade, but I don;t think that is possible, although I have not tried. I have not gone to the dealer since I have not seen that to be a successful route from yours and other online experience. Question - Did the battery disconnect screw up anything else on the car that you needed to reset? Quote Link to comment Share on other sites More sharing options...
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