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Sync 1 can't connect phone


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Hey all, I bought a 2012 ford escape limited with sync 1 with the navigation touchscreen and I am unable to fr a consistent connection of my phone to the sync system. Most times it won't connect but the odd time it does. Even when it does connect, I can't get any music to play through Bluetooth. Even the line in aux or USB port don't work. Am I doing something wrong or am I missing something? I've tried the battery disconnect and fuse pull. Nothing changes. ? Thanks for any help or advice! 

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  • 2 months later...

I have the same problem with 2014 cmax. restarted phone, disconnected bluetooth, etc etc.

I looked at owner ford site (I've done the sync updates on all my other fords) and it says I need to go to the dealer.

 

Is there anywhere I can download the sync 1 (MFT?) 4.3 update and do it myself?

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