NCEcoBoost Posted December 27, 2021 Report Share Posted December 27, 2021 (edited) Well, here we go yet again with another Sync tech issue. Ever since Ford redid the Ford Owner website, I can't figure out how to get my Vehicle Health Reports after I run them (manually) as there is no link on that page for them (I've told Ford about the oversight and it was, typically, ignored). I'd saved a bookmark for the former Owner site so I could access the Reports, which worked for a while, and now it's kaput. I do NOT have FordPass Connect ('17 Fusion SE without the luxury package but WITH the Sync3/Tech package, so no what was called back then, Sync Connect). The Health Reports do not appear anywhere on my phone after I run one, as well. They must go somewhere, but I have no idea where. Ideas? Thanks! Happy New Year! (Many manufacturers send them to the email address on record but Ford hasn't figured that one out yet, apparently). Edited December 27, 2021 by NCEcoBoost Quote Link to comment Share on other sites More sharing options...
Multitask Posted December 27, 2021 Report Share Posted December 27, 2021 Typically, when you do the 'update' one of the things towards the end is to upload the .xml file... that is what you are talking about ? If not, then I would not worry about it... I personally don't think that Ford or Lincoln care about it anymore Quote Link to comment Share on other sites More sharing options...
NCEcoBoost Posted December 29, 2021 Author Report Share Posted December 29, 2021 Not talking about system updates, that I've never had problems with. Talking about Vehicle Health Reports that I try to run monthly, manually (connecting the phone via cable to in-car FordPass) since my car has no modem, ahem. Quote Link to comment Share on other sites More sharing options...
Multitask Posted December 30, 2021 Report Share Posted December 30, 2021 Ah, that... I don't think Ford cares anymore about those. As far as where, some server somewhere (of course) If you are using Ford Pass, I seem to remember that they don't go anywhere anymore that Ford cars about. Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted December 30, 2021 Report Share Posted December 30, 2021 On 12/27/2021 at 5:35 AM, NCEcoBoost said: Well, here we go yet again with another Sync tech issue. Ever since Ford redid the Ford Owner website, I can't figure out how to get my Vehicle Health Reports after I run them (manually) as there is no link on that page for them (I've told Ford about the oversight and it was, typically, ignored). I'd saved a bookmark for the former Owner site so I could access the Reports, which worked for a while, and now it's kaput. I do NOT have FordPass Connect ('17 Fusion SE without the luxury package but WITH the Sync3/Tech package, so no what was called back then, Sync Connect). The Health Reports do not appear anywhere on my phone after I run one, as well. They must go somewhere, but I have no idea where. Ideas? Thanks! Happy New Year! (Many manufacturers send them to the email address on record but Ford hasn't figured that one out yet, apparently). Hi NCE. Your vehicle may have lost the ability to send Vehicle Health Reports with the loss of 3G connectivity for your 2017 model. Your best course of action, to find out the actual answer. would be to contact Ford Customer Relations and start a case. I can tell you my 2018 Lincoln MKZ (which is 4G connected) still gives Vehicle Heath Reports, both by E-mail and on the LincolnConnect phone app. Let us know how you make out and good luck. Quote Link to comment Share on other sites More sharing options...
NCEcoBoost Posted December 30, 2021 Author Report Share Posted December 30, 2021 14 minutes ago, bbf2530 said: Hi NCE. Your vehicle may have lost the ability to send Vehicle Health Reports with the loss of 3G connectivity for your 2017 model. Your best course of action, to find out the actual answer. would be to contact Ford Customer Relations and start a case. I can tell you my 2018 Lincoln MKZ (which is 4G connected) still gives Vehicle Heath Reports, both by E-mail and on the LincolnConnect phone app. Let us know how you make out and good luck. Thanks, bbf. I looked through the FordPass app on my phone and it shows the current oil life, among other things, but not anywhere near the full report. I'm suspecting that if I connect the phone to Sync and then look through AppLink, I'll find it there. It has NEVER given me the option of emailing it, unlike our 15 year-old Chevy, that does it flawlessly every month. I suspect that may be due to my not having FordConnect or a modem (GM has had a modem in most of its vehicles since around 2004, but Ford just installed one in most for the 2019 model year, as you know). Quote Link to comment Share on other sites More sharing options...
Multitask Posted December 31, 2021 Report Share Posted December 31, 2021 Ford Lincoln, GM, most of them will suffer the 3G dilema. Once the carriers disable 3G, there is only 4G and 5G Quote Link to comment Share on other sites More sharing options...
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