todd1010 Posted December 23, 2021 Report Share Posted December 23, 2021 (edited) I just bought this van for my business two weeks ago and noticed immediately that my iPhone 13 Pro Max will display an error message on the screen saying its terminated wireless charging because its blocked or misaligned. It displays the message over and over again after 10-15 seconds. The error message will pop up and then it will say wireless charging active and on and on. Although you can see the charging icon is still active the entire time this is happening. It doesn't happen to my iPhone 11 or iPhone 12 Pro just the iPhone 13 Pro Max. I called Ford and they told me they can't help me over the phone and I'd need to take this into the dealer. The iPhone 13 Pro Max is fully wireless Qi compatible and I believe there an issue with the Ford Sync throwing the error message but it still does charge its just annoying as can be because it happens every 10-15 seconds with the error message. Edited December 23, 2021 by todd1010 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted December 23, 2021 Report Share Posted December 23, 2021 1 hour ago, todd1010 said: I just bought this van for my business two weeks ago and noticed immediately that my iPhone 13 Pro Max will display an error message on the screen saying its terminated wireless charging because its blocked or misaligned. It displays the message over and over again after 10-15 seconds. The error message will pop up and then it will say wireless charging active and on and on. Although you can see the charging icon is still active the entire time this is happening. It doesn't happen to my iPhone 11 or iPhone 12 Pro just the iPhone 13 Pro Max. I called Ford and they told me they can't help me over the phone and I'd need to take this into the dealer. The iPhone 13 Pro Max is fully wireless Qi compatible and I believe there an issue with the Ford Sync throwing the error message but it still does charge its just annoying as can be because it happens every 10-15 seconds with the error message. Hi todd. Other than attempting a Full SYNC reset (instructions in the Owners Manual), or the overly recommended battery disconnect, there is not much self-help that can be performed. If you believe it is a SYNC or other vehicle issue, as opposed to a problem with your phone, the only way for Ford to address it is to bring it in for service. When you do, demonstrate the issue, so they can see your phone display the error message. Let us know how you make out and good luck. todd1010 1 Quote Link to comment Share on other sites More sharing options...
todd1010 Posted December 23, 2021 Author Report Share Posted December 23, 2021 (edited) I’m going to perform any updates it needs and try a master reset and see how it goes. quick question: if you perform a master reset do you have to perform any/all the updates AGAIN? Or the system is updated and that’s where it resets to? Because when I got the vehicle I had to do several system updates and as a matter of fact I’m doing one right now. I’d just hope I don’t have to go through all of those again. Edited December 23, 2021 by todd1010 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted December 23, 2021 Report Share Posted December 23, 2021 15 minutes ago, todd1010 said: I’m going to perform any updates it needs and try a master reset and see how it goes. quick question: if you perform a master reset do you have to perform any/all the updates AGAIN? Or the system is updated and that’s where it resets to? Because when I got the vehicle I had to do several system updates and as a matter of fact I’m doing one right now. I’d just hope I don’t have to go through all of those again. Hi todd. No, a Master Reset does not delete previous SYNC or NAV Map updates that have been performed. However, you will usually need to reconnect phones, re-download contacts, possibly reset favorite stations etc, but not reinstall SYNC updates. I state "usually" because there is always one owner or another who will say they did not need to do those things after a Master Reset. ? Additionally, I am not so sure this will solve your issue anyway. However, it is worth a try if you are set on avoiding a Dealer visit at all cost. Let us know how you make out and good luck. Quote Link to comment Share on other sites More sharing options...
Multitask Posted December 24, 2021 Report Share Posted December 24, 2021 Master Reset, like clearing cookies or your cache on a browser. You don't have to reinstall the OS after doing it Quote Link to comment Share on other sites More sharing options...
todd1010 Posted January 9, 2022 Author Report Share Posted January 9, 2022 I did a master reset and I still get the wireless charging error just like before. Dang…any ideas? Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted January 9, 2022 Report Share Posted January 9, 2022 2 hours ago, todd1010 said: I did a master reset and I still get the wireless charging error just like before. Dang…any ideas? Hi todd. Yes, call the Service Department of your Dealership and make a service appointment so that this problem can be properly diagnosed and corrected. When you bring your vehicle in, do not hand them the keys, tell them your phone will not charge wirelessly and leave. Instead, do whatever you need to do to physically demonstrate the problem to them. Be sure they clearly state that they see the problem too. In this way, you can avoid the dreaded "Could not duplicate the customer concern" invoice. Let us know how you make out and good luck. CARR142 1 Quote Link to comment Share on other sites More sharing options...
Multitask Posted January 10, 2022 Report Share Posted January 10, 2022 (edited) I would (if you can) take a phone that does work fine, so they can see that the ford charging is ok. (or not) Also, you might want to talk to Apple about it , see what they 'can' do. This is also, so that Ford can't say it's Apple, and Apple can't say it's ford.... get your ducks in a row. ? Edited January 10, 2022 by Multitask Quote Link to comment Share on other sites More sharing options...
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