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Sync2 gets stuck constantly changing songs


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I recently purchased a 2015 Explorer sport with Sync2 (v3.10)

I connected my iphone XR bluetooth and trying to play music though either Spotify or Tidal apps

Encountering several issues:

1. After one song is done playing, the next song does not always play (tried both shuffle and normal modes) 75% of the time it will not play

    a. the song just pauses, pressing play again does not restart the playback

    b. sometime i can skip to the next song and it will start playing again... other times i need to kill and relaunch the media app for it to start playing again.

 

BT audio works fine without any issues with the same phone/ apps on my bmw

 

Any way to fix this? What are my alternatives if i am stuck with this crappy connectivity?

 

Edited by igell
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As a new owner to a used vehicle, I always recommend resetting Sync to it's factory settings.  Then if the problem continues, you may need to look more into the app.  Possibly try searching in the Spotify forums.  Personally I use a USB stick for my music to avoid any app issues.  Just easier for me. 

 

Good luck!

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