Robert56 Posted June 3, 2021 Report Share Posted June 3, 2021 When I connect my iPhone Xs Max to my 2018 F150 sync immediately my cell phone number is displayed with the call timer going. I have the latest Sync firmware (however this happened before the update) The software version on my cell 14.4.2 (again, this was happening before with other versions). When Bluetooth is disconnected on my cell the call terminates I have removed Sync from my phone, rebooted both the phone and restarted the vehicle and paired the iPhone to the vehicle with the same result Appears to affect Airplay from launching Quote Link to comment Share on other sites More sharing options...
Multitask Posted June 3, 2021 Report Share Posted June 3, 2021 Just in case Only when paired with Bluetooth? or also when it is plugged in ? Also, you unpaired it from the phone, did you remove it from 'both' the phone and Sync ? So you had to start pairing all over again? Sync 2 I will assume, but is it the 4" screen or 8" screen (might help with diag) Quote Link to comment Share on other sites More sharing options...
Robert56 Posted June 3, 2021 Author Report Share Posted June 3, 2021 (edited) Sync 3 and 8”. Apologize, did not answer this fully. Only when plugged in Removed from both iPhone and Sync, rebooted phone, turned off vehicle and restarted then paired Thanks, Edited June 3, 2021 by Robert56 Quote Link to comment Share on other sites More sharing options...
Multitask Posted June 5, 2021 Report Share Posted June 5, 2021 Ok, yours is at the point where I'm not sure if it came with 3 or you updated the hardware to Sync 3 But at any rate I remember that Sync 2 (for me) had that issue, but it was an earlier phone Unless someone here has an answer, I would take it to the dealer and have them look at it.... Quote Link to comment Share on other sites More sharing options...
alcohenusa Posted June 5, 2021 Report Share Posted June 5, 2021 (edited) Hi Robert56, Are you using Apple Carplay when this happens? If so, you can try deleting/deactivating the Carplay settings. Here’s some other things I would try before heading to the dealer: 1. Update the iPhone to the latest version. You said you already have the latest Sync update. 2. Be sure you are using a good cable for the phone connection, either genuine Apple or one that is certified for Apple. 3. Do a master reset of sync and remove the Sync profile from the phone. Then set up everything again. 4. Contact Sync support, but they will most likely have you try 1, 2 and 3 above. I have 2 Sync3 vehicles with multiple iPhones with no issues. Edited June 5, 2021 by alcohenusa Quote Link to comment Share on other sites More sharing options...
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