Audio off

[TINole]

Running Sync 3.3 in my 2019 Ford Transit connect. When I plug in my Samsung phone and start running WAZE while listening to SiriusXM and a phone call comes in, I answer it then hangup. The Audio has been turned off. The only solution I have found is to unplug the phone, turn Audio back on and plug the phone back in. That gets a little dicey at 75 miles per hour. Any ideas for a fix?

[bbf2530]

1 hour ago, TINole said:

Running Sync 3.3 in my 2019 Ford Transit connect. When I plug in my Samsung phone and start running WAZE while listening to SiriusXM and a phone call comes in, I answer it then hangup. The Audio has been turned off. The only solution I have found is to unplug the phone, turn Audio back on and plug the phone back in. That gets a little dicey at 75 miles per hour. Any ideas for a fix?

 

Hi TINole. Unfortunately, other than performing a hard reset of your SYNC system (procedure in your Owners Manual), I do not have a solution. However, I would recommend making a service appointment so the issue can be diagnosed and corrected.

 

When you bring your vehicle in, do not just tell them what is wrong, hand them the keys and leave. Be sure to demonstrate the issue to the Service Writer or Tech.

 

Yes, I realize you would probably need demonstrate in this case anyway, since you would not want to leave your phone with them. It is simply something I always recommend. Always demonstrate the issue and have the Service Department employee clearly state they see/hear/feel it happening.

 

This helps avoid the dreaded "Could not duplicate the customers concern" diagnosis. If you personally showed it happening, they can't say they could not duplicate it.

 

In the meantime, perhaps a tech member will jump in with more specific advice that may help.

 

Keep us updated and good luck.

Edited September 29, 2020 by bbf2530

[Multitask]

That is odd...

Sync 3.3, have you checked for 3.4 , or at least a later version of 3.3?

also, what version of the Android OS ?

Does it happen with listening to the radio, or USB device?  Also, have you tested it with Google Maps? 

 

[TINole]

Running OS version 9 on Samsung S8.

I have automatic updates on, do I have to download 3.4 onto stick and upload like I had to on 3.3 or does it update itself?

I will try it with audio other than Sirius and find someone to call me while I am in those two modes and get back with you.

THX

Edited September 29, 2020 by TINole
mispelled word

[bbf2530]

42 minutes ago, TINole said:

Running OS version 9 on Samsung S8.

I have automatic updates on, do I have to download 3.4 onto stick and upload like I had to on 3.3 or does it update itself?

I will try it with audio other than Sirius and find someone to call me while I am in those two modes and get back with you.

THX

 

Hi TINole. Concerning WiFi versus USB updates: WiFi updates are sometimes spotty. You have Automatic Updates turned on. Do you also have your SYNC system connected to your home WiFi network (or someplace else you park for extended times during the day) and does your vehicle get a strong WiFi signal when parked?

 

While I only have SYNC 3.0 in my 2018 MKZ, and things may have improved with SYNC 3.3/3.4, I have found the USB download method to be more stable and reliable. On the other hand, some owners have had issues getting USB updates to complete properly, or had issues transferring the files from their computer to the USB drive, etc. Like anything it can sometimes be a matter of personal experience.

 

Keep us updated and good luck.

 

 

Edited September 29, 2020 by bbf2530

[TINole]

The vehicle has it's own hotspot.

 

[bbf2530]

Hi TINole. My SYNC 3.0 equipped MKZ has its own hotspot too. However, a hotspot is a data connection. SYNC updates need a WiFi connection.

 

Unless that has changed for SYNC 3.3/3.4, you would still need to be connected to a WiFi network, with a strong WiFi signal.

 

If I am mistaken, perhaps a SYNC expert will jump in to give you more specific information.

 

Good luck.

Edited September 29, 2020 by bbf2530

[Multitask]

5 hours ago, TINole said:

The vehicle has it's own hotspot.

 

 

I've seen discussions about the 'hotspot' and why didn't F/L allow the updates that way...  I'm sure they could have , but it's data intensive, and you would pay WAY more for the 'hotspot' than planned....

Cheeper to connect to WiFi and then it's as free as it can be.

 

BUT, there are issues with doing it that way... not horrible ones, but they are there....  amount of time, good WiFi connections etc....

 

USB seems to be the most reliable, and fastest... 

[Jsantunes78]

I just got my 2017 Fusiona Energi and everything was great then an update came and my android phone would ring, I could answer but couldn't hear the caller. I would have to hang up and call them back. 

[bbf2530]

21 hours ago, Jsantunes78 said:

I just got my 2017 Fusiona Energi and everything was great then an update came and my android phone would ring, I could answer but couldn't hear the caller. I would have to hang up and call them back. 

 

Hi Jsantunes. First...when you say "Then an update came", what kind/type of update are you referring to?

A SYNC update? If yes, how was it installed? Did you install it manually via USB or was it installed automatically via WiFi?

Or are you referring to an update to your phone OS? Is your phone fully updated also. If not, perform an OS updates.

 

Okay, so flying a little blind at the moment, I would recommend this:

 

First, if it was not a SYNC 3 update, check the Ford SYNC 3 update website to see if you have any available updates for your car: https://help.ford.com/update-sync/

If there is a SYNC 3 update available, I would recommend you download and install it after you perform the other recommendations below.

 

Next, check the phone volume in your SYNC/Audio system, in case it was accidentally turned down. You must adjust the phone volume with the volume knob, during a call.

 

If that does not work, then try deleting, then repairing your phone. If that does not work, try performing a SYNC reset by following the instructions in your Owners Manual. You may then need to repair your phone and reenter your presets.

 

Try those suggestions, let us know how you make out and good luck.

Edited November 14, 2020 by bbf2530