Scott14FT Posted August 17, 2019 Report Share Posted August 17, 2019 (edited) I have My Ford Touch in my 2014 Focus Titanium Hatchback. The software version says 3.08 - I'm looking at buying an iPhone X but Ford tells me that I need to run the software upgrade to push it from 3.08 to 3.10 So I follow the directions on owner.ford.com and download to my Mac the zip file. I follow the directions carefully that it says to my USB 3.0 16GB drive. After doing what the directions say I take the USB drive to my car, plug it in to the USB slot and both times I tried this the center console display showed an error.. I didn't have a piece of paper and pen to write down the error and I don't recall the exact wording so I'm going to do it again and write down the error next time and post it here. After buying the USB drive because I didn't have one large enough for the 8GB file to download from the Ford site, I plugged it in to my Mac, erased what was on it and formatted it for exFAT per the instructions. I called my local dealer and told them but they want $62.50 to do the upgrade. I'm not paying it. Does anyone have any suggestions or have run into the same problem? This is the error I keep getting no matter how many times I try the process from beginning to end. After erasing and formatting the drive again took it to my car. This is the same error I keep getting. Updating Sync Image. Problem detected with USB storage device. Please contact Sync support or try to download the update again. Edited August 17, 2019 by Scott14FT Quote Link to comment Share on other sites More sharing options...
Multitask Posted August 18, 2019 Report Share Posted August 18, 2019 USB drive needs to be USB 2 not 3 Quote Link to comment Share on other sites More sharing options...
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