Michael David Posted August 15, 2019 Report Share Posted August 15, 2019 I have been trying out both Sygic Car Navigation and the GPS version hooked up to my Sync 3 system and I have not been able to find any way using Sync 3 to report issues like road closures, construction and accidents. I can do that with the GPS software on the phone but not using Sync 3 and I can not do it with Car at all. What am I missing? Can Car take any reports? If so, how? I can not find any links to report. I am also puzzled by the maps for both Sygic products since I have had to download every map twice - once for GPS and once for Car. Do they not share maps? Thanks for any help. Quote Link to comment Share on other sites More sharing options...
Multitask Posted August 15, 2019 Report Share Posted August 15, 2019 Getting it now, I'll see how it is.... Quote Link to comment Share on other sites More sharing options...
Multitask Posted August 15, 2019 Report Share Posted August 15, 2019 Now that I look at the page, the CAR Nav is for Sync 3, the GPS Nav is for the Phone.... Quote Link to comment Share on other sites More sharing options...
Michael David Posted August 15, 2019 Author Report Share Posted August 15, 2019 1 hour ago, Multitask said: Now that I look at the page, the CAR Nav is for Sync 3, the GPS Nav is for the Phone.... I have run them both through the Sync 3 system and both work properly. The Sygic documentation says that Car Nav is for the vehicle info system but, in fact, both work properly using an iPhone and CarPlay so both work with the info system. The only real issue that I have seen is that when I use GPS with the info system I do not see any way to report issues or see other people's reports. I can see that on the phone but not on the info system. Added to that I don't think that Car Nav even has reporting functionality as I can find no way to access it either on the info system or on the phone. Quote Link to comment Share on other sites More sharing options...
Multitask Posted August 16, 2019 Report Share Posted August 16, 2019 Must not work with Android Auto, I'll have to test it and see if it's in the Apps area.... Quote Link to comment Share on other sites More sharing options...
Multitask Posted August 16, 2019 Report Share Posted August 16, 2019 I should have read before I responded... so AA does not work, it only displayed on Sync 3 with iPhone... Bummer And it also looks like you have to pay for it to really work well. I liked the looks, but Google maps is free. 8) Quote Link to comment Share on other sites More sharing options...
Michael David Posted August 16, 2019 Author Report Share Posted August 16, 2019 1 hour ago, Multitask said: I should have read before I responded... so AA does not work, it only displayed on Sync 3 with iPhone... Bummer And it also looks like you have to pay for it to really work well. I liked the looks, but Google maps is free. ? I have had issues with AA. When I run it using my old Samsung S7 Edge I can connect the phone to the Sync 3 system and it works most of the time but when I try it with my new Samsung S10 Plus I can not connect to the Sync 3 system at all. I keep getting the "The device is not responding" message. I have tried about a half-dozen different usb-c cables but it has not made any difference. The old Samsung uses micro usb and works fine. I can get the iPhone 6 to work through CarPlay without any problem but can not get AA to work at all with my new Android phone. People keep telling me that I need a good data cable but the cables I have been using to try to connect to AA with the new phone all work properly with the Sync 3 systems in the Ford cars I have tested. It just does not work in the Ford Transit HD 350 that is the chassis for our small RV. There is always hope and someone suggested a specific cable so I have ordered that to test. Will try when it arrives. Hope springs eternal ... Quote Link to comment Share on other sites More sharing options...
Multitask Posted August 16, 2019 Report Share Posted August 16, 2019 Yea, so I've read... and you tried it in another Ford at the dealer, but I forgot the results... While it could be any of the cables... I'm thinking that it is more the compatibility with the Samsung to the Sync 3, Samsung is probbaly doing something different with the data comunications to the port... Quote Link to comment Share on other sites More sharing options...
Michael David Posted August 16, 2019 Author Report Share Posted August 16, 2019 8 minutes ago, Multitask said: While it could be any of the cables... I'm thinking that it is more the compatibility with the Samsung to the Sync 3, Samsung is probbaly doing something different with the data comunications to the port... Which is exactly what I think. The phone that works with the Ford car Sync 3 modules does not work with the Sync 3 module in the Transit chassis. I am going to try to run the nav software without AA and see if that works. I am not particularly hopeful, but I think it is worth a try. Then I will try one more time with the newly ordered cable but then I think I am done with it. I have been trying to get it working through AA for almost a month and have tried perhaps 20 times, using different cables, different initialization steps and so on, but nothing has worked. A couple of more tries and, if nothing, then back to the old iPhone or the old Samsung and I am done. Quote Link to comment Share on other sites More sharing options...
Multitask Posted August 17, 2019 Report Share Posted August 17, 2019 Sygic looks good... but looks isn't enough, I know there are Free ones, Google Maps, Waze, Apple Maps.... why pay for 'looks' Quote Link to comment Share on other sites More sharing options...
Michael David Posted August 17, 2019 Author Report Share Posted August 17, 2019 11 hours ago, Multitask said: Sygic looks good... but looks isn't enough, I know there are Free ones, Google Maps, Waze, Apple Maps.... why pay for 'looks' I can't speak about Apple Maps, but Waze and Google Maps require internet connectivity to be able to compute a route. We frequently travel where cell service is at best spotty so an on-board set of maps is a big help. There are a couple of additional reasons for getting something like Sygic. 1 - while the Google stuff is free I am not sure that Google will listen to customers and their complaints to address issues as quickly as a company that depends upon customer purchases to stay in business, 2 - in the limited testing I have found that some of the built-in functionality in the Sygic software is really quite helpful. For example the ability to create a favorite using the maps is very helpful when you don't have an address or known POI to use as a reference. 3 - similarly it is quite easy to create a favorite from "Current Location" in Sygic and I have not seen that in Waze or Google Maps. 4 - although Sygic wants you to upgrade to Premium, and keeps asking you to do so, the cost of the upgrade is very low, at least now. $12.00 or so for lifetime map updates does not seem like a big cost. Certainly the Google stuff is very good for "free" software if you can deal with the stream of advertisements, and I have used Waze, but I find that there are definite pluses to using Sygic and it is also "free" if you don't want the Premium upgrade. I plan to keep both on my phone. Quote Link to comment Share on other sites More sharing options...
Gadgetjq Posted August 17, 2019 Report Share Posted August 17, 2019 (edited) I've never used Sygic (never even heard of it until this thread) but it appears to work natively in Sync3 without having to load up Android Auto or Carplay. That would be a big plus. I'll be giving it a try. Thanks for the heads up! Edit to update: Ok, I loaded Sygic Car Nav on my phone, did the setup routine including a map download but didn't sign up with the service until I see if the app works. With the app running and the phone attached via Bluetooth I started Sync3 in my '16 Edge. Sync doesn't recognize this app though it is seeing others that were installed (like Pandora) previously. I tried in both the 'apps' screen and in the 'apps update' with no joy. Sygic 'is' shown as supported by Sync3 but, I'm afraid something's changed. Cheers Edited August 17, 2019 by Gadgetjq Quote Link to comment Share on other sites More sharing options...
Michael David Posted August 17, 2019 Author Report Share Posted August 17, 2019 (edited) 5 hours ago, Gadgetjq said: Sygic 'is' shown as supported by Sync3 but, I'm afraid something's changed. Are you using an iPhone or an Android phone, and if Android, which one? I ask because I have found a lot of functional differences with the Android stuff when using different Android phones. Just a couple of comments. 1) Both Sygic GPS and Sygic Car work for me properly using an iPhone and CarPlay, 2) Sygic GPS is not supposed to work natively with Sync 3 and I do not see it when I connect an Android phone, 3) I do see Sygic Car on my Sync 3 system when I connect my Samsung S7 Edge but when I try to start the app by pressing on the Sync 3 icon I get a "Waiting for device" message that never goes away, 4) I do not see Sygic GPS on my Sync 3 system when I connect my Samsung S10 Plus, All of this requires a usb cable. There is so much variation in how the apps work or don't work that I have given up on the Android stuff. I have been trying to figure out what is going on with my Android phones and all that I can see is that perhaps it has something to do with the usb cable connection. My S7 Edge, which does work, uses a micro usb cable. My S10 Plus, which does not work, uses a usb-c cable and perhaps my Sync 3 system (on a 2018 Ford Transit) just does not work properly with the newer usb-c cable. Don't know but I have given up on Android and will use an old iPhone 6 and CarPlay. Everything works with that. Edited August 17, 2019 by Michael David Quote Link to comment Share on other sites More sharing options...
Gadgetjq Posted August 17, 2019 Report Share Posted August 17, 2019 (edited) Hey Michael, I'm using a Samsung Note5. I've never had an issue with an app working 'if' it was listed as supported by Sync3 or by Android Auto. With the exception of AA, apps typically work with Android without having to connect the USB cable. I'll wander out to the garage and give that a try though and let you know what happens. Meanwhile, both Waze and Google Maps work great under the 'new' version of AA. It's just a bother having to connect the usb cable each time. I know, how lazy can a guy get Edited August 17, 2019 by Gadgetjq Quote Link to comment Share on other sites More sharing options...
Michael David Posted August 17, 2019 Author Report Share Posted August 17, 2019 (edited) 25 minutes ago, Gadgetjq said: Hey Michael, I'm using a Samsung Note5. I've never had an issue with an app working 'if' it was listed as supported by Sync3 or by Android Auto. With the exception of AA, apps typically work with Android without having to connect the USB cable. I'll wander out to the garage and give that a try though and let you know what happens. Meanwhile, both Waze and Google Maps work great under the 'new' version of AA. It's just a bother having to connect the usb cable each time. I know, how lazy can a guy get I guess there are 3 different configuration it is possible to use - bluetooth with no usb cable, usb cable without AA and usb cable with AA. I was not aware that the first (bluetooth without cable) was a possibility and I have not tried that. I guess I need to see if that works for me. Unfortunately I use this in a vehicle that I do not have at my house so I will have to wait until Monday to give it a try. It would be nice if that worked. As I mentioned above, my experience has been that I have not been able to get Sygic Car Nav to work properly over a usb cable and, of course, neither works under AA, so I had decided to just use my wife's old iPhone. That works properly but I really don't want to have to drag around another phone and it is old enough that the home button feels like it does not have much life left. I would much prefer to use my new Android phone - the maps are cheaper as are the Premium services if I choose to buy them (the Premium package for Android is $19 and the one for the iPhone is $50. Go figure ...) but I had given up until I saw your posting. Thanks. I have tried both the GPS and the Car Nav software and I actually prefer the Car Nav. The display is easier to see, the information seems more helpful and I think that the GPS really is for driving in and around town. I use this in a small RV and so I am out in the middle of nowhere when using it. Both Waze and Google Maps do work properly for me on my old Android when I run AA but I find I don't much care for the Waze display. Don't really know why, but it does not seem to give me much information. I probably need to make a trip using Google Maps as my nav software and see how that works. Edited August 17, 2019 by Michael David Quote Link to comment Share on other sites More sharing options...
Gadgetjq Posted August 17, 2019 Report Share Posted August 17, 2019 Hi Michael, Update: I tried Sygic Car Nav with USB connected to the Sync3 port of my Edge.....no dice. As before, Sync3 didn't see the app so it's back to the ol' drawing board. Since I'm rarely without cell service on my normal travel routes Google Maps and Waze work fine for me but I can see how it could be an issue in areas with no service. That said, I believe Google Maps now has an offline mode that lets you pre-download maps for a planned route. Then the app uses the phone's GPS to keep you on track. Something you might want to check out. BTW I agree the Waze design leaves a little to be desired but the early heads up about disabled vehicles, slowing traffic and, yes, even the occasional Smokey, make using it fun. If you do get Sygic working be sure to come back here with the update. I'll do the same. Cheers! Quote Link to comment Share on other sites More sharing options...
Michael David Posted August 17, 2019 Author Report Share Posted August 17, 2019 (edited) 35 minutes ago, Gadgetjq said: Hi Michael, Update: I tried Sygic Car Nav with USB connected to the Sync3 port of my Edge.....no dice. As before, Sync3 didn't see the app so it's back to the ol' drawing board. Since I'm rarely without cell service on my normal travel routes Google Maps and Waze work fine for me but I can see how it could be an issue in areas with no service. That said, I believe Google Maps now has an offline mode that lets you pre-download maps for a planned route. Then the app uses the phone's GPS to keep you on track. Something you might want to check out. BTW I agree the Waze design leaves a little to be desired but the early heads up about disabled vehicles, slowing traffic and, yes, even the occasional Smokey, make using it fun. If you do get Sygic working be sure to come back here with the update. I'll do the same. Cheers! Thanks for the update. One question. Did I understand you correctly? That is, can you get Car Nav to work on the Sync 3 system with your Android phone connected only via Bluetooth and no AA? That is something I have never tried but if it works for you I will give it a try when I get back to the Transit. As far as Maps is concerned, I think you are right about being able to download your route before you leave, but my wife and I are both retired and when we travel we tend to go where ever we think looks interesting at the moment. We have been on numerous trips where we started out thinking that were going to place A but ended up going to place B instead. Makes trip planning an interesting experience, and so we would probably need to be able to download more than just our planned route. Edited August 17, 2019 by Michael David Quote Link to comment Share on other sites More sharing options...
Gadgetjq Posted August 18, 2019 Report Share Posted August 18, 2019 13 hours ago, Michael David said: Did I understand you correctly? That is, can you get Car Nav to work on the Sync 3 system with your Android phone connected only via Bluetooth and no AA? That is something I have never tried but if it works for you I will give it a try when I get back to the Transit Unfortunately no, I haven't been able to get Sygic to work at all with Sync3. I've spent some time on their website which suggests a USB cable must be used but no matter how I try to load the app into Sync3 the system won't recognize it. I 'have' sent a help request to the developers explaining that at least two of us are trying to use their app without success and for assistance getting connected. Since it's a weekend I don't expect an answer for awhile but will let you know what they say when there is a response. Cheers! Quote Link to comment Share on other sites More sharing options...
Michael David Posted August 18, 2019 Author Report Share Posted August 18, 2019 (edited) 48 minutes ago, Gadgetjq said: Unfortunately no, I haven't been able to get Sygic to work at all with Sync3. I've spent some time on their website which suggests a USB cable must be used but no matter how I try to load the app into Sync3 the system won't recognize it. I 'have' sent a help request to the developers explaining that at least two of us are trying to use their app without success and for assistance getting connected. Since it's a weekend I don't expect an answer for awhile but will let you know what they say when there is a response. Cheers! Perhaps it is the fact that they are Samsung phones and Samsung has done something to the OS. I should try something a bit more pure Android but I don't have any other Android phone. Perhaps I will look at some used Pixel or LG phones. Please let me know if you get a response and, if so, what it is. I have only been able to get the apps to work using CarPlay and my wife's iPhone but I would much rather use my Android. More space for storing maps and less guilt for using her phone. Edited August 18, 2019 by Michael David Quote Link to comment Share on other sites More sharing options...
Gadgetjq Posted August 18, 2019 Report Share Posted August 18, 2019 I have a response already. An automated reply points me to this page: https://help.sygic.com/en/sygic-car-navigation/car-connected-mode/how-to-connect-sygic-car-navigation-with-ford-sync3 Quote Link to comment Share on other sites More sharing options...
Michael David Posted August 18, 2019 Author Report Share Posted August 18, 2019 36 minutes ago, Gadgetjq said: I have a response already. An automated reply points me to this page: https://help.sygic.com/en/sygic-car-navigation/car-connected-mode/how-to-connect-sygic-car-navigation-with-ford-sync3 Thanks. I read the article but I wonder if it actually works. I guess I should wander on over to the storage area and test it out. Quote Link to comment Share on other sites More sharing options...
Multitask Posted August 18, 2019 Report Share Posted August 18, 2019 I added both apps, and niether will show up on my Sync 3 screen... So I guess that is truly only for Apple ... sad, looks nice... Quote Link to comment Share on other sites More sharing options...
Gadgetjq Posted August 18, 2019 Report Share Posted August 18, 2019 Same deal here. I followed their instructions very carefully and even watched the video. My Sync3 (v3) refuses to recognize the app. I've replied to their automated message detailing the issue. Hopefully we'll learn something new in a few days. Cheers! Quote Link to comment Share on other sites More sharing options...
Michael David Posted August 18, 2019 Author Report Share Posted August 18, 2019 (edited) Well, much to my surprise it all worked for me. The steps that @Gadgetjq linked to did not contain all of the information I needed, but I played around and found the proper combination of settings. 1) I removed AA from my Android phone because it kept trying to launch, 2) I disabled AA on the Sync 3 system. Step (1) may not have been necessary if I just disabled it on the vehicle first, 3) I turned BT completely off on my phone so as to prevent the Sync 3 system from trying to connect, 4) Since my phone does not have a active SIM card I had my hotspot running and the wifi connection on the phone connected to it. Once all of that was done I did not have a problem connecting with my Samsung S7 Edge using the micro-usb cable. I still can not connect with my S10+ and the usb-c cable but I suspect that may be a hardware issue with the USB port on the vehicle. One of the interesting things is that the UI looks very different than when run under AA. It matches the description from Sygic but I do not see how to use the notification functionality. Does not seem to be any way to upload accident/road closure/other issue information. I guess I still have to play with it for a while but I was able to get it to work. Thanks again for the link. Edited August 18, 2019 by Michael David One more step. Quote Link to comment Share on other sites More sharing options...
Multitask Posted August 18, 2019 Report Share Posted August 18, 2019 SO, AA and Sygic do not like each other, and Sygic does not like Bluetooth.... hmmm Quote Link to comment Share on other sites More sharing options...
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