maz686 Posted June 8, 2019 Report Share Posted June 8, 2019 I have a 2017 Ford Focus ST with sync3. I cannot get CD metadata displayed (artist, song) regardless of vintage of store bought CD. My moms 2017 Explorer with Sync3 does. Ford tells me this is “normal behaviour”!? Any help appreciated Quote Link to comment Share on other sites More sharing options...
Multitask Posted June 9, 2019 Report Share Posted June 9, 2019 What version of Sync? 1 2 3 and also, could be you need an update, GraceNotes is part of the update and it might need that Quote Link to comment Share on other sites More sharing options...
Muzicman61 Posted June 10, 2019 Report Share Posted June 10, 2019 How old are the CDs? You said vintage so they may be old enough that CD metadata is not burned on them. Got a newer CD to try? Quote Link to comment Share on other sites More sharing options...
ben senise Posted June 11, 2019 Report Share Posted June 11, 2019 7 hours ago, Muzicman61 said: How old are the CDs? You said vintage so they may be old enough that CD metadata is not burned on them. Got a newer CD to try? i think by "vintage" he just means the year, like wine. in any case, i have CDs from the very beginning and they have the album info on them. i think it was part of the standards for CD (orange book?) ford, or any other company for that matter, will always tell you that it's normal behavior because the agents are lazy forks and don't give a ship. i would imagine that the system in your car is the same as in other fords with sync 3 and it should show the meta data. there must be a setting somewhere. what do you see on the screen when a disc is playing? on a different note, why not just rip all of your CDs onto a USB stick? then you have all of them and don't have to deal with swapping physical discs and leaving them in a hot car. Quote Link to comment Share on other sites More sharing options...
maz686 Posted June 11, 2019 Author Report Share Posted June 11, 2019 Details do not show up for any CD, new or old. They do on my 2011 F350 though.... there is something about playing CD’s, like playing records that is part of the experience of listening. any other ideas out there? Quote Link to comment Share on other sites More sharing options...
Muzicman61 Posted June 11, 2019 Report Share Posted June 11, 2019 Did you check that your Gracenote Management is turned on? it's under Media settings. Gracenote Management: Switches on and off Gracenote® to provide metadata information such as genre, artist, album. Quote Link to comment Share on other sites More sharing options...
ben senise Posted June 11, 2019 Report Share Posted June 11, 2019 if the OP isn't connecting their phone and using data then maybe the gracenote switch should be off? my thinking is that if the gracenote choice is on, and sync can't get the info, it displays nothing. if it's off, then it will read the CD info. just a thought. Quote Link to comment Share on other sites More sharing options...
Muzicman61 Posted June 11, 2019 Report Share Posted June 11, 2019 2 hours ago, ben senise said: if the OP isn't connecting their phone and using data then maybe the gracenote switch should be off? my thinking is that if the gracenote choice is on, and sync can't get the info, it displays nothing. if it's off, then it will read the CD info. just a thought. I don't believe Gracenote uses your phone. It uses the car's own internal modem. I don't use CDs so I might be wrong. Quote Link to comment Share on other sites More sharing options...
ben senise Posted June 12, 2019 Report Share Posted June 12, 2019 19 hours ago, Muzicman61 said: I don't believe Gracenote uses your phone. It uses the car's own internal modem. I don't use CDs so I might be wrong. what if your car doesn't have a modem? my sync shows gracenote info and my 2016 edge doesn't have a modem. and the OP states that their 2011 F350 shows the info and i would guess that it doesn't have a modem. Quote Link to comment Share on other sites More sharing options...
Muzicman61 Posted June 12, 2019 Report Share Posted June 12, 2019 39 minutes ago, ben senise said: what if your car doesn't have a modem? my sync shows gracenote info and my 2016 edge doesn't have a modem. and the OP states that their 2011 F350 shows the info and i would guess that it doesn't have a modem. Hard to say... just the info I read out of my 2017 Fusion manual. Would think the Focus would be similar since we both have Sync3. Quote Link to comment Share on other sites More sharing options...
maz686 Posted June 13, 2019 Author Report Share Posted June 13, 2019 On 6/11/2019 at 7:57 AM, Muzicman61 said: Did you check that your Gracenote Management is turned on? it's under Media settings. Gracenote Management: Switches on and off Gracenote® to provide metadata information such as genre, artist, album. Thanks. I cannot find any switch for gracenote... in fact i do not have a mesia settings tile... only general settings Quote Link to comment Share on other sites More sharing options...
maz686 Posted June 13, 2019 Author Report Share Posted June 13, 2019 Here is a screen shot of my versions Quote Link to comment Share on other sites More sharing options...
maz686 Posted June 13, 2019 Author Report Share Posted June 13, 2019 (edited) Here is a screen shot of my version.... not sure why i cannot upload. I get -200 error. sync 3 software 2.2 build 16280 gracenote veraion 1.1.1.806 Edited June 13, 2019 by maz686 Quote Link to comment Share on other sites More sharing options...
ben senise Posted June 13, 2019 Report Share Posted June 13, 2019 3 hours ago, maz686 said: Thanks. I cannot find any switch for gracenote... in fact i do not have a mesia settings tile... only general settings are you aware that you can swipe left and right on the settings page with all the tiles? i have two pages, one of them with the "media settings" tile and that's where the gracenote settings are. also, v2 of sync3 is old. i have v3. maybe you should try and update your unit first. that might fix it. Quote Link to comment Share on other sites More sharing options...
maz686 Posted June 18, 2019 Author Report Share Posted June 18, 2019 On 6/13/2019 at 10:08 AM, ben senise said: are you aware that you can swipe left and right on the settings page with all the tiles? i have two pages, one of them with the "media settings" tile and that's where the gracenote settings are. also, v2 of sync3 is old. i have v3. maybe you should try and update your unit first. that might fix it. Thanks Ben. yes, I can swipe left and right, NO media settings tile. Also, can I upgrade the version of sync myself via wifi in the car, or does the dealer have to do it? Quote Link to comment Share on other sites More sharing options...
ben senise Posted June 18, 2019 Report Share Posted June 18, 2019 13 hours ago, maz686 said: Thanks Ben. yes, I can swipe left and right, NO media settings tile. Also, can I upgrade the version of sync myself via wifi in the car, or does the dealer have to do it? that is very bizarre that you have no media tile. i just checked my car and actually turned off the gracenote info for local media because it was showing the wrong info for one artist. no big deal as i usually listen to spotify these days. you can do it yourself. get it from https://owner.ford.com/ be sure to use a USB 2 stick, not USB 3. yes, 2 is older but the 3 won't work for some reason. let us know how it goes. Quote Link to comment Share on other sites More sharing options...
maz686 Posted June 21, 2019 Author Report Share Posted June 21, 2019 On 6/18/2019 at 1:03 PM, ben senise said: that is very bizarre that you have no media tile. i just checked my car and actually turned off the gracenote info for local media because it was showing the wrong info for one artist. no big deal as i usually listen to spotify these days. you can do it yourself. get it from https://owner.ford.com/ be sure to use a USB 2 stick, not USB 3. yes, 2 is older but the 3 won't work for some reason. let us know how it goes. I talked to dealership and they claimed that attempting yourself causes other issues (?) and they experience many customers that have to get them to fix afterwards. Ford also claims that compatibility is on VIN number, and higher version of sync is not compatible. They are checking about media tile with Ford, maybe that uncovers a different silution.... pending this I may try myself... Quote Link to comment Share on other sites More sharing options...
ben senise Posted June 21, 2019 Report Share Posted June 21, 2019 23 minutes ago, maz686 said: I talked to dealership and they claimed that attempting yourself causes other issues (?) and they experience many customers that have to get them to fix afterwards. Ford also claims that compatibility is on VIN number, and higher version of sync is not compatible. i think it's time to find a new ford dealer. this one is obviously not knowledgeable. the automatic wifi update does not work for many people so the only way to update is manually with a USB stick. yes, VIN is used to determine what hardware your car has and thus the appropriate version of software. if your car is 2017, then it is even newer than mine and I have v3. if you log onto that website i mentioned above, it will tell you if it has a newer version for you or not. it's that simple. have a look at that website. Quote Link to comment Share on other sites More sharing options...
Multitask Posted June 21, 2019 Report Share Posted June 21, 2019 The most recent version of Sync 3 (up to 2018) is 3.0 17xxx, some 18xxx Then Sync 3 (2019 and after) is 3.2 or 3.3 and yes, it is all regulated by VIN on what version you should have, some US cars get something diffferent than the Canadian cars.... as was said, WiFi is flaky at best. (I hear Ford has been putting modems in 2019's because of this) USB 2 drives are the best to put the files on Quote Link to comment Share on other sites More sharing options...
OT77 Posted August 18, 2019 Report Share Posted August 18, 2019 Installed Sync 3.0 build 18093 via USB . After the install everything is working, but Gracenote no longer has a version number. Quote Link to comment Share on other sites More sharing options...
Multitask Posted August 18, 2019 Report Share Posted August 18, 2019 Put the stick back in and see if it updates Gracenote.... if not, if it's working, I would not worry about it... While I"m not 100% sure, see if there is a file that has FA in it, I think that is the gracenote file... You can tell buy unpacking it, and looking at the contents, I think the name of what is in that package is in there.... Quote Link to comment Share on other sites More sharing options...
OT77 Posted August 26, 2019 Report Share Posted August 26, 2019 (edited) Sync 3.0 build 18093 working. I am not worrying about no Gracenote version number. Edited August 26, 2019 by OT77 typo Quote Link to comment Share on other sites More sharing options...
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