pato Posted August 28, 2018 Report Share Posted August 28, 2018 Hio folks, I have a fusion updated to Sync 3.0 build 18025 back in April. I got just noticed that there is a new build available (18093), downloaded but when tried to install iusing USB t got the following message: "your software is already up to date. please remove the usb drive. SYNC will restart automatically." And sync kept on build 18025. Any clue on how to make this update work? Cheers Pato Quote Link to comment Share on other sites More sharing options...
alcohenusa Posted August 29, 2018 Report Share Posted August 29, 2018 2018 Fusion Platinum. This is my 4th vehicle with Sync. The other 3 were basic sync. Anyway, my update was successful though it never rebooted like the instructions say. Of course we know the instructions are not the best. I gave up after an hour waiting for any message from the system, but after I shut down and restarted, I got a successful install message and it reports version 18093_PRODUCT. The website still will not work for me to report the installation as it says successful, and then reverts back that I need to report my installation. Same thing happened on the update to 18025 and the dealer had to fix it through their system. Keep trying and good luck! Quote Link to comment Share on other sites More sharing options...
Fingerstyle Posted August 29, 2018 Report Share Posted August 29, 2018 Any idea what is new/different in this build? Quote Link to comment Share on other sites More sharing options...
pato Posted August 29, 2018 Author Report Share Posted August 29, 2018 2018 Fusion Platinum. This is my 4th vehicle with Sync. The other 3 were basic sync. Anyway, my update was successful though it never rebooted like the instructions say. Of course we know the instructions are not the best. I gave up after an hour waiting for any message from the system, but after I shut down and restarted, I got a successful install message and it reports version 18093_PRODUCT. The website still will not work for me to report the installation as it says successful, and then reverts back that I need to report my installation. Same thing happened on the update to 18025 and the dealer had to fix it through their system. Keep trying and good luck! Did you upgrade to 18093 from 18025? Thanks! Quote Link to comment Share on other sites More sharing options...
pato Posted August 29, 2018 Author Report Share Posted August 29, 2018 Any idea what is new/different in this build? Not actually... Quote Link to comment Share on other sites More sharing options...
alcohenusa Posted August 30, 2018 Report Share Posted August 30, 2018 Yes, I did go from 18025 to 18093. Have not used the car much since the update but no issues so far. Quote Link to comment Share on other sites More sharing options...
PennySaved Posted August 31, 2018 Report Share Posted August 31, 2018 I just attempted to update to 3.0 using USB download. Multiple times with car running for 30 mins each time. Got error message: Installation Failed, Error Code MEM-ERR03 Called customer service # That rep told me that there is a "known issue" with the update not working/not installing properly. I told her it would be nice if Ford updated the website and took down the update if there is a "known issue" Anyone else experience this? Quote Link to comment Share on other sites More sharing options...
alcohenusa Posted September 1, 2018 Report Share Posted September 1, 2018 Any time something doesn’t work they seem to give the ‘known issue’ BS. Same story with the site not recognizing the successful report of my update. They have lots of known issues, but seem to take a long time to address them. Quote Link to comment Share on other sites More sharing options...
Bill1426 Posted September 1, 2018 Report Share Posted September 1, 2018 The website still will not work for me to report the installation as it says successful, and then reverts back that I need to report my installation. Same thing happened on the update to 18025 and the dealer had to fix it through their system. I had the same issue reporting the successful install on the web site. I contacted Sync (Live Chat), and got the usual answer "Go to the dealership". But as of yesterday (8/30/18), the web site update worked (I also cleared my browser cache before trying it). Quote Link to comment Share on other sites More sharing options...
wiingnut Posted September 5, 2018 Report Share Posted September 5, 2018 I just attempted to update to 3.0 using USB download. Multiple times with car running for 30 mins each time. Got error message: Installation Failed, Error Code MEM-ERR03 Called customer service # That rep told me that there is a "known issue" with the update not working/not installing properly. I told her it would be nice if Ford updated the website and took down the update if there is a "known issue" Anyone else experience this? Ive attempted download multiple times and get same failure message you do Quote Link to comment Share on other sites More sharing options...
BigBehr Posted September 8, 2018 Report Share Posted September 8, 2018 Also got the error trying to update on a 2018 Lincoln MKX. I noted that the downloaded file did not have a separate SyncMyRide folder, just the install file and several tgz modules. Not sure if it’s the hierarchy or the “known issue” causing the problem. Quote Link to comment Share on other sites More sharing options...
punch-card Posted September 9, 2018 Report Share Posted September 9, 2018 (edited) Also got the error trying to update on a 2018 Lincoln MKX. I noted that the downloaded file did not have a separate SyncMyRide folder, just the install file and several tgz modules. Not sure if it’s the hierarchy or the “known issue” causing the problem. Did you download the zip from owner.lincoln.com? The one I downloaded worked perfectly. https://owner.lincoln.com/tools/account/how-tos/keep-your-sync-up-to-date.html Edited September 9, 2018 by punch-card Quote Link to comment Share on other sites More sharing options...
BigBehr Posted September 9, 2018 Report Share Posted September 9, 2018 I did download from that site. Have done it several times before, never encountered this problem. I even created a folder to stash the individual files so it looked just the instructions but no luck with that either. Quote Link to comment Share on other sites More sharing options...
NCEcoBoost Posted September 14, 2018 Report Share Posted September 14, 2018 Whatever that update WAS, I never was notified of it on the Ford Owner site. Granted, I hadn't checked that site from mid-July to early this month, so at one time, it might have been there. But no more. I assume it was a bad upgrade. Glad I missed it. Quote Link to comment Share on other sites More sharing options...
ralph7up Posted September 28, 2018 Report Share Posted September 28, 2018 Any time something doesn’t work they seem to give the ‘known issue’ BS. Same story with the site not recognizing the successful report of my update. They have lots of known issues, but seem to take a long time to address them. My experience is the same. I successfully updated to Build 18093 for my 2018 Escape Titanium on August 31, 2018. I have lost count of the number of times I uploaded data from the drive to report that successful connection since then. Each time I get the message from the myowner site of a successful connection but also each time nothing changes and the site continues to say I need to report my update. I called Ford again about three weeks since my last call regarding this matter. The rep continues to say it is a "known issue" and the IT folks are working on it. Same as three weeks ago. Also, this is not a new problem. I have had the same issues with my 2016. These problems have been going on for about one year. So they have been unable to correct things after one year! This is pitiful! One thing new that I learned today is that the rep told me they have been getting lots of complaints. She is unable to kick me upstairs to someone who has more technical information. KIND OF MAKE YOU WONDER ABOUT THE RELIABILITY OF THE OTHER DATA ON MY OWNER DOES IT NOT? Quote Link to comment Share on other sites More sharing options...
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