donbarath2@gmail.com Posted November 3, 2016 Report Share Posted November 3, 2016 When I select Sync voice and ask for services 40% of the time it will not connect. It just goes back to the song on the media player I am using at that time. I live in a area where there is no trees so reception should not be a problem. I tried repairing my phone, master reset, factory defaults and disconnecting the battery for 30 minutes to allow Sync time to reboot after reconnecting the battery. Nothing works, does my Sync need replacing or what? Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted November 4, 2016 Report Share Posted November 4, 2016 Hey donbarath2@gmail.com, I'm happy to look into this for you. Have you checked for any SYNC software updates: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Cara Quote Link to comment Share on other sites More sharing options...
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