jskinder Posted November 12, 2010 Report Share Posted November 12, 2010 After owning the vehicle for a month now, I am no where any closer to getting the synce service fixed. Its been to 2 dealers and been waiting for 3 weeks now for a couple of parts that one dealer says is the problem. Has anyone else gotten any help from their dealer and what was the fix? I would really like to just take this back, I can't be the only one out here with a 2011 Edge. Quote Link to comment Share on other sites More sharing options...
Albertabound Posted November 12, 2010 Report Share Posted November 12, 2010 (edited) After owning the vehicle for a month now, I am no where any closer to getting the synce service fixed. Its been to 2 dealers and been waiting for 3 weeks now for a couple of parts that one dealer says is the problem. Has anyone else gotten any help from their dealer and what was the fix? I would really like to just take this back, I can't be the only one out here with a 2011 Edge. Go to the Ford Sync Web Page and register your vehicle. After that sign in on the Owner to Owner link and you will have the opportunity to join those of us in the US and Canada who have become owners of 2011 Ford Edges and Lincoln MKx's with the defective MyTouch system. You will quickly learn that a large segment of owners are having all kinds of problems with the new system. Few answers have been given. It appears that most dealers are as in the dark as we are. Phone the Sync hot line and get a different answer depending on which customer service rep you speak to. Through all of this Ford head offices in the US and Canada just ignore us. The advertising in the newspaper, and on TV states that the MyTouch system is the end all so it must be working properly. The sad part is that when it does work properly it knocks your socks off it's that good. But it was released before these problems were properly dealt with. Finally you are hearing this from a person who has had 5 new Fords and Lincolns in the last 11 years including a 2008 Edge with Sync that had some minor defects but nothing like MyTouch. Hopefully we all will get the problems sorted out; but I am having trouble understanding Ford's approach to it's new owners. Edited November 12, 2010 by Albertabound Quote Link to comment Share on other sites More sharing options...
jskinder Posted November 13, 2010 Author Report Share Posted November 13, 2010 Go to the Ford Sync Web Page and register your vehicle. After that sign in on the Owner to Owner link and you will have the opportunity to join those of us in the US and Canada who have become owners of 2011 Ford Edges and Lincoln MKx's with the defective MyTouch system. You will quickly learn that a large segment of owners are having all kinds of problems with the new system. Few answers have been given. It appears that most dealers are as in the dark as we are. Phone the Sync hot line and get a different answer depending on which customer service rep you speak to. Through all of this Ford head offices in the US and Canada just ignore us. The advertising in the newspaper, and on TV states that the MyTouch system is the end all so it must be working properly. The sad part is that when it does work properly it knocks your socks off it's that good. But it was released before these problems were properly dealt with. Finally you are hearing this from a person who has had 5 new Fords and Lincolns in the last 11 years including a 2008 Edge with Sync that had some minor defects but nothing like MyTouch. Hopefully we all will get the problems sorted out; but I am having trouble understanding Ford's approach to it's new owners. I already have my vehicle registered and seeing many others with the same problem just can't believe how long this has been going on with no answers Quote Link to comment Share on other sites More sharing options...
Muzicman61 Posted November 13, 2010 Report Share Posted November 13, 2010 I already have my vehicle registered and seeing many others with the same problem just can't believe how long this has been going on with no answers You think a month is a long time? Boy are you in for a shock! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.