iPhone Immediately Disconnects

[johnmsch]

I've been noticing that sometimes (a couple times a week), I will get in the truck, start it up, get the message that the phone is connected, then within about a minute, I get the message that the phone is disconnected. I then hit the phone button and get the message that no phone is connected. I select my iPhone and hit "Connect" and it reconnects just fine.

 

Anyone else seeing this? I've tried dropping the phone and re-pairing it, but still this happens a couple times a week.

 

This is an iPhone 4 with the latest update. Also, my Sync is current with updates.

 

Thanks

[itnv]

I've been noticing that sometimes (a couple times a week), I will get in the truck, start it up, get the message that the phone is connected, then within about a minute, I get the message that the phone is disconnected. I then hit the phone button and get the message that no phone is connected. I select my iPhone and hit "Connect" and it reconnects just fine.

 

Anyone else seeing this? I've tried dropping the phone and re-pairing it, but still this happens a couple times a week.

 

This is an iPhone 4 with the latest update. Also, my Sync is current with updates.

 

Thanks

 

Yes, I'm having the same problem. (jailbroken iPhone 4G, iOS 4.0.2)

[tgara]

I've been noticing that sometimes (a couple times a week), I will get in the truck, start it up, get the message that the phone is connected, then within about a minute, I get the message that the phone is disconnected. I then hit the phone button and get the message that no phone is connected. I select my iPhone and hit "Connect" and it reconnects just fine.

 

Anyone else seeing this? I've tried dropping the phone and re-pairing it, but still this happens a couple times a week.

 

This is an iPhone 4 with the latest update. Also, my Sync is current with updates.

 

Thanks

 

It's the tu-tone paint on your truck. No other explanation makes sense.

[mustangmanny]

It's the tu-tone paint on your truck. No other explanation makes sense.

Im also having the same problem with my 2010 mustang. But when I reconnect it disconnects again after a minute. Any ideas? I have an LG VX9900 phone.

[johnmsch]

Once I manually reconnect, its fine until the next day. I can even get out of the truck, go do something and come back, and it will connect. It just seems to be the first time each day.

 

BTW, the message I get when it disconnects is "Bluetooth Disconnected", both spoken and on the display.

[Logic2]

I have a similar problem that may or may not be related - I'll post a new thread describing it.

Basically, I keep dropping calls when connected with Iphone (over Sync Bluetooth)

[mkpmf]

Try going through the phone menu, under phone settings, and turn off auto phonebook downloading.

[johnmsch]

Try going through the phone menu, under phone settings, and turn off auto phonebook downloading.

 

Gave that a try, but still the same result. Phone disconnects within a minute, but manually pairing it after that works fine.

[johnmsch]

After some experimenting, and based on some posts over in the Sync community forums, I think I have this fixed. Can't be sure until I give it a couple of days, but so far so good.

 

I tried this first:

In the iPhone general settings, go to Bluetooth, select the Sync device and tell it to forget this device.

In the Advanced phone settings in Sync, delete the phone and do a master reset.

Re-add the phone in Sync, going to the iPhone, selecting the Sync connection and entering the code.

After doing all this, not only did the phone immediately disconnect, but I could not get it to connect again at all.

 

So, again based on some info at the Sync community forums, I went through these steps:

In the iPhone general settings, go to Bluetooth, select the Sync device and tell it to forget this device.

In the Advanced phone settings in Sync, delete the phone and do a master reset.

Pull the Sync fuse (#13 in my truck) and let it sit while I went to lunch.

Put the fuse back in and crank up the truck.

Re-add the phone in Sync, going to the iPhone, selecting the Sync connection and entering the code.

For the ride back to the office (about 25 minutes), the phone stayed connected. Didn't try making a call this time.

 

BTW, I didn't have any problems with my iPhone 4 until I updated the OS to 4.0.2. The original 4.0 and 4.0.1 worked fine.

 

 

Now the big test will be when I get back in the truck tonight. If the phone connects and stays connected, then I will feel pretty good that this worked.

Edited September 8, 2010 by johnmsch

[johnmsch]

After all that, I get in the truck to head home, and it almost immediately disconnects. I try the manual reconnection and now it won't work. So, I'm worse off than before.

 

I'm pulling the Sync fuse, leaving it out and getting another one of those Jabra bluetooth speakerphones like I have in my other car. It works flawlessly every time.

 

When Apple releases OS 4.1, I'll give Sync one more try, but I've really had it with this product. I don't care if its Apple's for Ford's fault. Bottom line is that it just doesn't work.

Edited September 8, 2010 by johnmsch

[johnmsch]

Did the update to the 4.1 OS on the iPhone yesterday afternoon. Once the update was complete, I went into the settings on the iPhone and told it to forget the Sync device, and turned off bluetooth. Went to the truck and did another master reset and pulled the Sync fuse. After about 5 minutes, put the fuse back in, turned bluetooth back on in the phone and did the pairing. So far so good! No connectivity issues last night or this morning. I'm also happy to say that I can now skip forward, backward and pause songs while listening to the iPhone's iPod, by using the Sync screen.

 

Keeping my fingers crossed!!!!!

Edited September 10, 2010 by johnmsch

[johnmsch]

Found some new problems.

 

If I get in the car and it auto connects, and I do nothing other than make/receive calls, the phone works fine. If I do anything else with the phone, it disconnects. I have two examples of this.

 

I was sitting in the car, engine running, transmission in Park. Brought up Safari in the iPhone to lookup an address. After about a minute of web surfing, the phone disconnected from Sync.

 

This morning while stuck in traffic, I made a phone call through Sync. After the call, I picked up the iPhone to add something to my calendar. After about a minute of entering the appointment information, the phone disconnected.

 

In both cases, I was able to manually reconnect the iPhone and it stayed connected. I guess you just can't do anything else besides use the actual phone through Sync without it disconnecting.

[TMData]

Well, you're not alone. I have only had my Fusion a few days now, but I have the same problem. The phone will Auto Connect but then it reports that it has disconnected within a minute or two. After I manually reconnect, I have been able to down load my address book a few time to correct errors but it continually disconnects. I'll try some of the comments mentioned here but so far all of my calls have been direct through my BlackBerry Storm.

Edited September 13, 2010 by TMData

[FordFanatic]

I too am experiencing this problem, and far more frequently than the previous posters have indicated. Almost every time I start my truck (Ford Expedition with Microsoft Sync), my iPhone (3G, OS 4.1), after about twenty seconds I receive the textual and verbal diagnostic that my iPhone has "disconnected". When I attempt to reconnect, I succeed but again only for twenty seconds, at which time I again receive the "disconnected" diagnostic. The only way I can sustain the bluetooth connection is to start the truck with the source of USB (with a different iPod). www.syncmyride.com suggest turning off phone book downloads from within Sync, but without the phone book, outbound calling would be difficult. HELP!

[johnmsch]

I'm convinced that this is an Apple issue, and believe I now have the proof.

 

I tested this scenario using a Jabra hands-free, visor-mounted speakerphone in my other car. Same exact thing. It connects and works fine as long as you don't do anything else with the phone. While sitting at a stoplight, I picked up my phone to check my calendar. About 5 seconds after starting the calendar app, the phone disconnected.

 

I'm going to drop by an Apple store in the next couple of days to ask them about it.

[Wilsons66604]

I too am experiencing this problem, and far more frequently than the previous posters have indicated. Almost every time I start my truck (Ford Expedition with Microsoft Sync), my iPhone (3G, OS 4.1), after about twenty seconds I receive the textual and verbal diagnostic that my iPhone has "disconnected". When I attempt to reconnect, I succeed but again only for twenty seconds, at which time I again receive the "disconnected" diagnostic. The only way I can sustain the bluetooth connection is to start the truck with the source of USB (with a different iPod). www.syncmyride.com suggest turning off phone book downloads from within Sync, but without the phone book, outbound calling would be difficult. HELP!

iPhone 3g and iOS4 is not the best combination. There are reports that the 3g doesn't have the horsepower to handle the iOS4.

Consider reverting back to an earlier version of iPhone software.

[TheCorral]

I too have been having the same problems with my iPhone4. I didn't pay attention to what version of IOS this started with, but I can tell you that it doesn't have this problem in my wife's Fusion. Only seems to be a problem in my 2011 Shelby GT500. It is very frustrating.

[goaliejerryy]

THIS IS A SYNC ISSUE, NOT APPLE.

 

It drops my Blackberry Bold 9650 after a minute, but manually disconnecting *usually* allows its to stay connected. Doesn't matter where I place the phone physically in the car, this happens........

 

Ford has a software issue, *maybe* its a hardware issue........

 

I may have the dealer look at it, its under warranty.

[neuflex]

Turning off WI-FI seems to have solved the dropped iPhone problems for folks on this other forum:

http://forums.macrumors.com/showthread.php?t=1044991&page=2

 

Going to give it a try!

[jdaz10]

I'm having the same issue. If Sync connects to the phone at vehicle start up then it will lose the connection shortly after.

 

Most of the time now if won't even make a connection to the phone! If I do a Master Reset and attempt to pair the phone to Sync it will just stop at that "Connecting..." screen after I punch in the 6 digit password, but never actually connect.

 

I'm suspecting the cold weather may be a factor since it's only recently this problem showed up. However if this is the problem then I'm seriously disappointed. Having a car stereo that won't work if it's colder than -5 C doesn't do me much good during Canadian winters!!

[Jfro]

I'm having a similar problem where it will disconnect during a phone call or it just won't connect in the first place. I also blamed it on the -40 weather here because I have never ran into this problem before winter hit but now I think it is just my phone. I asked the dealer and he said getting a blackberry might solve the problem. Great advice right? :P

[Derrek]

Hey everyone! I have had the exact same problems everyone else has had! I did the forget this device, master reset, restore factory defaults, and pulled the fuse! I then reconnected the phone via bluetooth, and have not had it disconnect since. It has been a week and a half now! It now makes calls and receives calls fine, except the caller ID doesn't show up on the screen, and now it won't play my music over bluetooth.

[Sgt1411]

I just took delivery of my 11 Explorer Limited today, connected my iPhone4 immediately but like everyone else here it disconnected later after leaving and returning to the vehicle. I came back and watched the SYNC screen display "Looking for phone" and it just hung there.

 

I went into the iPhone and opened BT settings and hit the re-connect. It eventually connected.

 

They have a bug and they need a fix ASAP, thats brutal for such an advanced system.

 

I would have thought my build date of 2011/01/11 would have provided a fix but no such luck.

Edited February 8, 2011 by Sgt1411

[mtuhoop24]

I just took delivery of my 11 Explorer Limited today, connected my iPhone4 immediately but like everyone else here it disconnected later after leaving and returning to the vehicle. I came back and watched the SYNC screen display "Looking for phone" and it just hung there.

 

I went into the iPhone and opened BT settings and hit the re-connect. It eventually connected.

 

They have a bug and they need a fix ASAP, thats brutal for such an advanced system.

 

I would have thought my build date of 2011/01/11 would have provided a fix but no such luck.

 

Well I ordered my new Explorer on 1/4/2011 and am still waiting for it ti be pulled for production. I was told should be another 3 weeks or so. I was told 6-8 so we are still with in that.

 

I discovered this site after I ordered and I have to say I am worried about how my system will work when I get it. Just for fun I asked the dealer if I will have the latest updates etc. by the time I get my Explorer. They said "sure" they should have everything worked out by then.

 

The thing they don't realize is the parts for the vehicle are sitting around the manufacturing plant. Tires, engine, doors, glass, and last but not least the sync system could have been there for months.

 

You buy a new computer today with Windows 7 on it.........I can guarantee it will have update available the second you turn it on.

 

It's a computer.

[Sgt1411]

I'm having the same issue. If Sync connects to the phone at vehicle start up then it will lose the connection shortly after.

 

Most of the time now if won't even make a connection to the phone! If I do a Master Reset and attempt to pair the phone to Sync it will just stop at that "Connecting..." screen after I punch in the 6 digit password, but never actually connect.

 

I'm suspecting the cold weather may be a factor since it's only recently this problem showed up. However if this is the problem then I'm seriously disappointed. Having a car stereo that won't work if it's colder than -5 C doesn't do me much good during Canadian winters!!

 

I took delivery of my 2011 Explorer Limited 3 days ago with My Ford Touch and had the exact same issues as reported here on this thread.

 

Checked with SYNC Tech support in Dearborn and confirmed I have the latest version 4.2.

 

Advised to do a master reset as was also suggested above and so far it's working, the only other suggestion was to do the complete fuse pull reset but come on! This isn't the way you treat your customers Ford!

 

Whoever the SYNC Development Team has as a liaison to Apple they need to start kickin some ass over there and make sure these and the other iPhone BlueTooth issues are resolved in the next iOS update 4.3.

 

It will be interesting to see what happens with Verizon releasing the iPhone