ErikO Posted January 5 Report Share Posted January 5 Hello, I have a 2022 Ford F150 that needed a modem update as I lost connectivity for a month and a half. After the dealership visit for the update I still have connection problems. I have called the help line and they walked me through 1)verifying my modem version was current and 2) deleting the vehicle in 'Ford Pass' and re-installing the vehicle which shows the lock/unlock and start buttons but they don't work and in a couple of hours the remote buttons disappear again. I have turned off the connectivity buttons and back on again but it makes no difference and the remote features on the dash are turned on. Any helpful thoughts on restoring the remote features? Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted January 6 Report Share Posted January 6 23 hours ago, ErikO said: Hello, I have a 2022 Ford F150 that needed a modem update as I lost connectivity for a month and a half. After the dealership visit for the update I still have connection problems. I have called the help line and they walked me through 1)verifying my modem version was current and 2) deleting the vehicle in 'Ford Pass' and re-installing the vehicle which shows the lock/unlock and start buttons but they don't work and in a couple of hours the remote buttons disappear again. I have turned off the connectivity buttons and back on again but it makes no difference and the remote features on the dash are turned on. Any helpful thoughts on restoring the remote features? Hi Erik0 and welcome to the Ford SYNC Forum. Since you have pretty much exhausted the self-help end of things, I would recommend you schedule another service appointment to have this properly diagnosed and corrected. Anything else may very well wind up being a temporary band-aid which only lasts long enough for your warranty to expire. I am sure others will jump in with more advice and recommendations, so keep us updated and good luck. ErikO 1 Quote Link to comment Share on other sites More sharing options...
jpohlman Posted February 22 Report Share Posted February 22 Have you uninstalled FordPass and reinstalled it rather than just deleting the vehicle? Quote Link to comment Share on other sites More sharing options...
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