Sci Posted November 22, 2023 Report Share Posted November 22, 2023 (edited) I’m hoping someone can help! Just bought a ford fiesta with sync 1 (I think) and when I go to Bluetooth, I can’t get it to turn on. When I press the phone button, it just mutes the radio. Can anyone offer any help? I’ve plugged in with USB and it doesn’t register and if I press the voice activation button, it doesn’t do anything. Edited November 22, 2023 by Sci Add pictures Quote Link to comment Share on other sites More sharing options...
Sci Posted November 22, 2023 Author Report Share Posted November 22, 2023 Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted November 22, 2023 Report Share Posted November 22, 2023 6 hours ago, Sci said: I’m hoping someone can help! Just bought a ford fiesta with sync 1 (I think) and when I go to Bluetooth, I can’t get it to turn on. When I press the phone button, it just mutes the radio. Can anyone offer any help? I’ve plugged in with USB and it doesn’t register and if I press the voice activation button, it doesn’t do anything. Hi Sci and welcome to the Ford SYNC Forum. First, what model year is your Fiesta? Next, the screen in your photos indicates that Bluetooth is turned off in your vehicle, so you would need to turn it on/enable it in the SYNC settings. Next...while l am not overly familiar with "SYNC 1" at this point, have you actually connected your phone to the SYNC system and Bluetooth? It is not automatic until you perform an initial connection. If you have not, you first need to connect the phone, following the instructions in your Owners Manual. In addition you should probably perform a SYNC Master Reset first, in order to delete all previous phones, driver profiles, etc. If you do not have the hard copy of your Owners Manual, you can download the PDF version here: https://www.fordpro.com/en-us/fleet-vehicles/manuals-and-guides/ It is also possible that your phone is not compatible with the "SYNC 1", since it is a legacy system. Let us know ow you make out and good luck. Quote Link to comment Share on other sites More sharing options...
Sci Posted November 23, 2023 Author Report Share Posted November 23, 2023 Hi, thank you. It’s 2012. The button won’t turn on, that’s the whole problem. I can’t toggle it. If I press the phone button it just mutes and sync button does nothing at all. Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted November 23, 2023 Report Share Posted November 23, 2023 6 hours ago, Sci said: Hi, thank you. It’s 2012. The button won’t turn on, that’s the whole problem. I can’t toggle it. If I press the phone button it just mutes and sync button does nothing at all. Hi Sci. What does your Owners Manual state is the procedure to connect a Bluetooth phone? If you are following that procedure correctly and it will not connect, then there must be an issue with the system that would need to be diagnosed and corrected. Or you can also follow the instructions to perform SYNC Master Reset in your vehicle to see if that fixes it. Let us know how you make out and good luck. 🍻 Quote Link to comment Share on other sites More sharing options...
Sci Posted November 23, 2023 Author Report Share Posted November 23, 2023 I’ve gone through all the steps but to no avail. Just didn’t really want to spend £150 on diagnostics alone! But looks like I can’t avoid it if I want it to work 🙈 thanks for trying though! Quote Link to comment Share on other sites More sharing options...
Multitask Posted November 25, 2023 Report Share Posted November 25, 2023 Coudl a compatibility issue, https://www.ford.ie/owner/resources-and-support/sync/sync-1#:~:text=SYNC is a voice activated,more within your owner manual. Another thought, is that I bet you are trying to set up a modern phone. That version of the OS is probably BlueTooth 1 maybe 2, and I bet your current phone does not work with or have BT 1 or 2 Quote Link to comment Share on other sites More sharing options...
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