Issues with phone on SYNC 3

[Rick D.]

I had a SYNC mess which largely resolved itself after updating to build  23188. (2020 Edge.)  However, the Android phone will not re-connect after a power down. I had updated SYNC via WiFi. Thinking I may have had a glitch, I again updated via USB. The issue remains. When doing an "Add Phone" , the connection works fine until power-off. Any suggestions?

[alcohenusa]

Is the connection disappearing from Sync or is it still there and just not reconnecting?  If the latter, then try dumping Sync from the phone and the phone from Sync. Then reboot everything and set up a new pairing and hopefully it will work. 
 

You may also try a Master Reset which will dump all the settings on the Sync side. Everything will need to be set up again including FordPass, Navigation Favorites (if you have Nav), etc.

 

Also, have you tried a different phone to see if it works properly?

Edited November 14, 2023 by alcohenusa

[Rick D.]

It just isn't reconnecting. I'll try removing SYNC from the phone and rebooting. Thanks!

[Rick D.]

3 hours ago, alcohenusa said:

Is the connection disappearing from Sync or is it still there and just not reconnecting?  If the latter, then try dumping Sync from the phone and the phone from Sync. Then reboot everything and set up a new pairing and hopefully it will work. 

You may also try a Master Reset which will dump all the settings on the Sync side. Everything will need to be set up again including FordPass, Navigation Favorites (if you have Nav), etc.

Also, have you tried a different phone to see if it works properly?

Thanks once again for your help. It works perfectly again! SYNC is back in-SYNC!