dsanfili Posted March 22, 2023 Report Share Posted March 22, 2023 I have a 2016 Ford Edge Titanium (VIN 2FMPK4K95GBC37115) with the latest Sync 3 updates installed. I’m trying to update the Navigation Maps. Yesterday I went through the process and got to the page to place my order for a download, but quit because I didn’t have enough time to wait for the download. I’m trying again today, but cannot get to the downloads page. When I go to <https://syncnavigation.com/ford/home> and click on “Check Available Updates” it asks for my VIN. After entering the VIN it gives me the error message, “The VIN number you entered is incorrect.” I KNOW I am entering the correct VIN!!! I’ve tried numerous times using different browsers, but always get the same error. There MUST be a problem with the web site. Can you provide any advice or assistance ? Quote Link to comment Share on other sites More sharing options...
alcohenusa Posted March 22, 2023 Report Share Posted March 22, 2023 (edited) 12 hours ago, dsanfili said: I have a 2016 Ford Edge Titanium (VIN 2FMPK4K95GBC37115) with the latest Sync 3 updates installed. I’m trying to update the Navigation Maps. Yesterday I went through the process and got to the page to place my order for a download, but quit because I didn’t have enough time to wait for the download. I’m trying again today, but cannot get to the downloads page. When I go to <https://syncnavigation.com/ford/home> and click on “Check Available Updates” it asks for my VIN. After entering the VIN it gives me the error message, “The VIN number you entered is incorrect.” I KNOW I am entering the correct VIN!!! I’ve tried numerous times using different browsers, but always get the same error. There MUST be a problem with the web site. Can you provide any advice or assistance ? It appears the web site is broken. Both of my vehicles are getting the same error. Since you did not already place the order, then you can try sending a message directly to ALOM who runs this process for Ford at ford@call24.com. Edited March 22, 2023 by alcohenusa Update Quote Link to comment Share on other sites More sharing options...
dsanfili Posted March 22, 2023 Author Report Share Posted March 22, 2023 Thanks much, alcohenusa! Quote Link to comment Share on other sites More sharing options...
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