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Unable to update navigation maps.


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I have a 2016 Ford Edge Titanium (VIN 2FMPK4K95GBC37115) with the latest Sync 3 updates installed.

I’m trying to update the Navigation Maps.  Yesterday I went through the process and got to the page to place my order for a download, but quit because I didn’t have enough time to wait for the download.

I’m trying again today, but cannot get to the downloads page. When I go to <https://syncnavigation.com/ford/home> and click on “Check Available Updates” it asks for my VIN.  After entering the VIN it gives me the error message, “The VIN number you entered is incorrect.”   I KNOW I am entering the correct VIN!!!  I’ve tried numerous times using different browsers, but always get the same error.  

There MUST be a problem with the web site.  Can you provide any advice or assistance ?

screenshot_345.jpg

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12 hours ago, dsanfili said:

I have a 2016 Ford Edge Titanium (VIN 2FMPK4K95GBC37115) with the latest Sync 3 updates installed.

I’m trying to update the Navigation Maps.  Yesterday I went through the process and got to the page to place my order for a download, but quit because I didn’t have enough time to wait for the download.

I’m trying again today, but cannot get to the downloads page. When I go to <https://syncnavigation.com/ford/home> and click on “Check Available Updates” it asks for my VIN.  After entering the VIN it gives me the error message, “The VIN number you entered is incorrect.”   I KNOW I am entering the correct VIN!!!  I’ve tried numerous times using different browsers, but always get the same error.  

There MUST be a problem with the web site.  Can you provide any advice or assistance ?

screenshot_345.jpg

It appears the web site is broken. Both of my vehicles are getting  the same error. 
 

Since you did not already place the order, then you can try sending a message directly to ALOM who runs this process for Ford at ford@call24.com.

 

Edited by alcohenusa
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