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Sync 3 update


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The Ford Owner site informed me yesterday that there's an update available to Sync3. Called Version 2.3, dated 11/18/17. I downloaded it onto a flash drive and will update the system in the car next week as I'm about to go away for the weekend (and not in the Fusion). Hope it helps with the AppLink mess. I tried running a monthly vehicle health report on Sunday, following the on-line instructions, and got absolutely nowhere. Sat in the car for 10 mins with AppLink on, cell phone connected via USB, FordPass running on the phone, and absolutely nothing ever happened.

 

Ford's Owner Satisfaction is about to take another big hit (like the MFT fiasco) if they don't fix this Sync3 situation! I hope 2.3 does something worthwhile...

Edited by NCEcoBoost
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  • 2 weeks later...

I was used to say Play Witness (by Katy Perry) for example. Then it gave me the choice album or title and then played the right album or song.

But now it wants me to choose a nav destination or it plays any music from USB. Only once Id removed the USB drive and reinserted it after malfunction and then it worked right. But this has never helped again since this time. I suppose the problem occured with build 17276 and updated voice pack EU.

Is it the voice pack or build 17276 apps?

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I figured out that the USB drive seems to cause this problem. After plugging in my iPhone I can play music from it via voice commands. So voice recognition for music commands is fine.

But the strange thing is that my USB drive worked fine with voice commands before the last update. Ive changed nothing else.

Even reformatting my USB drive didnt help.

Any idea?

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I'm SO glad you all keep updating about the 2.3 upgrade. After figuring out the exFAT vs. FAT32 issue, and successfully figuring out how to correctly unzip, MY biggest issue now is that the online instructions say that it takes at least 30 mins to perform the update and the car must not be turned off during the update. My commute is about 8 mins, so I'll have to dream up an excuse to take an unneeded trip somewhere to do the update. Maybe next week.

 

Ridiculous; the OM says that updates over WiFi can be done in steps. The update continues where it left off if the car is turned off. Not for flash drive updates, I guess. As I said, ridiculous.

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I'm SO glad you all keep updating about the 2.3 upgrade. After figuring out the exFAT vs. FAT32 issue, and successfully figuring out how to correctly unzip, MY biggest issue now is that the online instructions say that it takes at least 30 mins to perform the update and the car must not be turned off during the update. My commute is about 8 mins, so I'll have to dream up an excuse to take an unneeded trip somewhere to do the update. Maybe next week.

 

Ridiculous; the OM says that updates over WiFi can be done in steps. The update continues where it left off if the car is turned off. Not for flash drive updates, I guess. As I said, ridiculous.

 

Ford OM initially came out claiming updates can be done via WiFi but only the very first sync 3 update was able to update via WiFi, it took many days to download it in small bits, later ford said it was much faster for owners to just download onto usb and get it done in 20mins. the wifi updating was cumbersome because it didnt provide a progress bar or any indication as to whats downloading, people got pissed off and went to dealerships for updating..

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I also have to say what a wild ride this has been (as I brace myself for the soon-upcoming barrage of 90-day surveys from Ford, JDPower and Consumer Reports). ALL of my neighbors have purchased new vehicles in the last 3 years and ALL complain non-stop about the overdone infotainment systems. All of them just want good phone connectivity so they can mount their smartphones to the dash and talk hands-free and use navigation. Period. How many have read their Owners Manual? Not one. I've at least tried to better them; I HAVE read the OM several times.

 

And I can now sympathize, coming out of a vehicle that just had Bluetooth. It appears that Ford TRIED to make Sync3 less distracting and more user-friendly than MFT, but I have to say, Sync3 is TOTALLY distracting and the bulk of its features are unwanted (regular Sync isn't much better). Who's creating all this junk that they're putting into vehicles? My guess is younger Millenials and GenZers trying to create a job for themselves. And because of all this unwanted junk, the industry has found the solution: autonomous vehicles so drivers can focus on the junk and not the roads. Sad, sad state of affairs. Blame to the smartphone, yet again.

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