Any Ford reps online today?

[KylersPop]

Vehicle Ford F-150 FX4 Sync with voice activated nav. Sync update v4.4.1 will not install. "File not Found" Dealer got same message. Tried every owner suggestion I could find. No Joy. Vin# 1ftfw1et4cfb15090. Spent 3 days and several hours so far. Any advice, will be taken to heart. Oh, tried factory reset and Master reset, no love there either.

[FordIVTteam]

Hi KylersPop,

I see you were able to get the 4.4 update installed. What was going on? In case anyone else is having this issue, there are two things to check:

1. Make sure you extract the upgrade files and add them to your flash drive. If you have the zip file on there, you will receive an error stating "No Installation File is Detected." The files you should have on your flash drive are:

• SyncMyRide (folder)
• autoinstall.lst
• install.lst

Do not combine or delete any of these files.

2. Try to manually start the install by pressing the following:

PHONE > Scroll to SYSTEM SETTINGS > OK > Scroll to ADVANCED > OK > Scroll to INSTALL APPS > OK

Rebecca

[KylersPop]

Thanks for the reply. My version of sync doesn't have those specific commands. I had to,

1. Start truck

2. Plug in usb

3. Press media button

4. Hit the source button. Line in, Bluetooth, and then usb

5. On the right hand side bottom, press advanced

6. Scroll to install

7. Begin install

Here is where my problems started. All I ever received was "file not found". The dealer kept getting the same message. I finally renewed my subscription to Sync services. Not sure if that had anything to do with it, but it worked after that. I ran the version checker then uploaded back to ford, then reformatted and erased the thumb drive. Re downloaded the update. Followed the directions above, and it worked. Now to see if I get any of the glitches that other users are reporting. Fingers crossed that I don't. Have a great day.