rmarquez1958 Posted September 24, 2012 Report Share Posted September 24, 2012 About 3-4 weeks I noticed that Sync/MFT is not recognizing the voice command for Sirius radio. I have done there is in the books to fix this issue, including downloading the fix at the Syncmyride Owner-to-Owner says. When the radio is in Sirius mode I tell Sync the command to go to AM + frequency and it takes the radio there but when I say Sirius ESPN Radio, Sync does not recognizes the command. All other commands are ok, Climate, Navigation and Telephone. Quote Link to comment Share on other sites More sharing options...
ladybird4 Posted October 1, 2012 Report Share Posted October 1, 2012 Proper procedure is to push the voice button and say audio. The system will then respond and say audio and say give a command. Next you would say sirius and system will respond with say station name or number. Then you would say ESPN or the number. Do not say ESPN radio as this is not a recognized command. Hope this helps.Very Much to remember if you don't use it often. Quote Link to comment Share on other sites More sharing options...
rmarquez1958 Posted October 5, 2012 Author Report Share Posted October 5, 2012 Proper procedure is to push the voice button and say audio. The system will then respond and say audio and say give a command. Next you would say sirius and system will respond with say station name or number. Then you would say ESPN or the number. Do not say ESPN radio as this is not a recognized command. Hope this helps.Very Much to remember if you don't use it often. Thanks for the suggestion ladybird4, will give it a try and report. Quote Link to comment Share on other sites More sharing options...
rmarquez1958 Posted October 7, 2012 Author Report Share Posted October 7, 2012 Thanks for the suggestion ladybird4, will give it a try and report. Hello ladybird4, tried your suggestion and no avail. Problems persists. Quote Link to comment Share on other sites More sharing options...
rockchie Posted October 8, 2012 Report Share Posted October 8, 2012 did you do the fuse pull or battery disconnect? and have you checked with a VHR if you need an update? Quote Link to comment Share on other sites More sharing options...
ladybird4 Posted October 9, 2012 Report Share Posted October 9, 2012 Have you installed the new MyFord Touch up yet. You can check for the update on the sync owner site. Current version is 3.2.2. Also it may have to be done at the dealership. The sync owner site will tell you which option is available. Also the aprim modual might need to be replaced. Let Us know whats happening. P.S. im assuming you have a Sync Accout and know how to get to it. Quote Link to comment Share on other sites More sharing options...
rmarquez1958 Posted October 9, 2012 Author Report Share Posted October 9, 2012 (edited) ladybird4/rockchie, when I did the service appointment for this issue I talked to the service rep @ the dealer and he told me (instructed by supervisor) to pull the battery cable (negative) with the headlights on for at least 10 minutes. I did that and no luck. I do have a Ford Owner account as well as a Syncmyride.com. My vehicle holds the current 3.2.2 MFT version. I do not have any issues whatsoever with the system, the only voice command not recognized is Sirius with the exception of Sirius Off, then the radio shuts off. During the service call they did reloaded 3.2.2 and when I picked up the car I tried the command and still was doing the same thing, they took the car back and they said that after a few tries the command worked. I know this should not be like that and this is something that you do not want to take the car again for service maybe for a couple of days or so. In reference to VHR, well, although I know about it, it is not activated for Ford vehicles in PR. I honestly beleive this is a programing flaw or perhaps to the extent of relacing the Sync module as ladybir4 suggested. I have check every possible forum outhere and have seen people with the same issue but no one has come with a solution with the exception of the Syncmyride Owner to Owner, like for example: re-sending an activation signal from Sirius and/or replacing the Sync module. Edited October 9, 2012 by rmarquez1958 Quote Link to comment Share on other sites More sharing options...
rmarquez1958 Posted October 9, 2012 Author Report Share Posted October 9, 2012 ladybird4/rockchie, when I did the service appointment for this issue I talked to the service rep @ the dealer and he told me (instructed by supervisor) to pull the battery cable (negative) with the headlights on for at least 10 minutes. I did that and no luck. I do have a Ford Owner account as well as a Syncmyride.com. My vehicle holds the current 3.2.2 MFT version. I do not have any issues whatsoever with the system, the only voice command not recognized is Sirius with the exception of Sirius Off, then the radio shuts off. During the service call they did reloaded 3.2.2 and when I picked up the car I tried the command and still was doing the same thing, they took the car back and they said that after a few tries the command worked. I know this should not be like that and this is something that you do not want to take the car again for service maybe for a couple of days or so. In reference to VHR, well, although I know about it, it is not activated for Ford vehicles in PR. I honestly beleive this is a programing flaw or perhaps to the extent of relacing the Sync module as ladybir4 suggested. I have check every possible forum outhere and have seen people with the same issue but no one has come with a solution with the exception of the Syncmyride Owner to Owner, like for example: re-sending an activation signal from Sirius and/or replacing the Sync module. In addition I uploaded into MFT the Sirius command patch mentioned in the Owner-to-Owner section of SMR. No luck either. I have called the dealer to schedule another service visit. Quote Link to comment Share on other sites More sharing options...
ladybird4 Posted October 10, 2012 Report Share Posted October 10, 2012 Sorry nothing seems to work for you. Im not a service but seems to me there is a hardware problem and not a software problem. I use the commands that i gave you every time i train a customer and it always works. The aprim is the brains of the system. If it is faulty it will cause these problems. Does your dealer not have a Sync trainer that might help determine what the problem is.Also have you tried calling the Sync hot line and asking them to walk you through it. Also can you get to the stations manually and are you out in the open area so you can get good reception. let us know. Quote Link to comment Share on other sites More sharing options...
rmarquez1958 Posted October 10, 2012 Author Report Share Posted October 10, 2012 (edited) ladybird4, many thanks for your pointers in this thread. Indeed they are valuable. FYI, I can use ALL of Sync commands with MFT. Sirius radio works flawless, manual tunning is the norm for now. With regards of the Sync hotline, well, that is another subject of discussion as the number given in syncmyride directs me to Road Assistance. For some reason the hotline number is blocked for our area and does not allows us to talk to a technical representative and kind of talk the issue over the phone (unreal). Where we live there is good satellite and repeater reception, no complaints about that, quality of sound is good and interruptions are minimal. It is just Sync not answering my Sirius command. The dealer does not have a Sync trainer (that I know), my sales rep., although he knows most of the stuff, he usually calls me if he has any questions, but he is pretty good at it, I have talked quite extensively with him about the issue. I will wait for the service visit and will let you all know what happens. Yesterday I got word that the MFT/Sync "guru" is on vacation and I am waiting to hear when he will be back and take in the EX. Other than that, MFT/Sync is GREAT!!!!! :shades: BTW: What is the aprim (acronym)? Found it: The SYNC computer, which Ford calls the Accessory Protocol Interface Module (APIM). Edited October 10, 2012 by rmarquez1958 Quote Link to comment Share on other sites More sharing options...
ladybird4 Posted October 10, 2012 Report Share Posted October 10, 2012 Sorry your having no luck with your problem. Please let us know as things progress. Can you not call the Ford Customer service number and get someone to talk to you. Good Luck. Sorry i cant be of more help. If i can answer anything else pleas let me know. Quote Link to comment Share on other sites More sharing options...
rmarquez1958 Posted October 11, 2012 Author Report Share Posted October 11, 2012 Sorry your having no luck with your problem. Please let us know as things progress. Can you not call the Ford Customer service number and get someone to talk to you. Good Luck. Sorry i cant be of more help. If i can answer anything else pleas let me know. I just wanted to check if there was a solution to the flaw w/o visiting the dealer, but the bottom line is that I have to. Again, thanks for your assistance in this matter, will keep you posted as particulars develop. :worm: Quote Link to comment Share on other sites More sharing options...
rmarquez1958 Posted October 25, 2012 Author Report Share Posted October 25, 2012 Hey, My EX is @ the dealer today. Lets see what they can do. Quote Link to comment Share on other sites More sharing options...
rmarquez1958 Posted February 26, 2013 Author Report Share Posted February 26, 2013 Update: Since my last post October 25th/2012 (my apologies I was having issues with my computer), they loaded the 3.5.1 update into MFT. A few things have changed since then. 1) Before: no Sirius recognition at all by voice commands. After: Sirius command is recognized 2) Before: no Sirius recognition of Sirius (station name or number) voice command. After: problem persists 3) Before: no Sirius recognition of Sirius - Sat 1/2/3 - Preset 1-6 voice command. After: problem fixed. After reloading the Sirius patch, still not recognizing the channel listing, it is like is not there. Other than that MFT is working fine. Quote Link to comment Share on other sites More sharing options...
JScullin Posted May 9, 2013 Report Share Posted May 9, 2013 I'm having the same issue w/a non MFT '13 Fusion I just picked up. It recognizes "audio" and switches to the line-in and that's it. When I ask it to help it gives me a list of voice commands and Sirius isn't mentioned (nor radio). The version installed is Sync VersionGen1 - V4.1.2.F Quote Link to comment Share on other sites More sharing options...
rockchie Posted May 10, 2013 Report Share Posted May 10, 2013 I'm having the same issue w/a non MFT '13 Fusion I just picked up. It recognizes "audio" and switches to the line-in and that's it. When I ask it to help it gives me a list of voice commands and Sirius isn't mentioned (nor radio). The version installed is Sync VersionGen1 - V4.1.2.F i dont believe the non MFT systems have voice commands for sirius or the climate ect. They only have commands like "bluetooth audio" and " usb" ect. but not being able to say the station number or name. Quote Link to comment Share on other sites More sharing options...
JScullin Posted May 10, 2013 Report Share Posted May 10, 2013 That's..... pretty disappointing. And kinda makes the whole Sync package useless considering I have an iPhone5 and don't make any phone calls. Quote Link to comment Share on other sites More sharing options...
rockchie Posted May 10, 2013 Report Share Posted May 10, 2013 if you pay for the sync services you can get like turn by turn directions and traffic updates and weather ect. but yea, seems pretty useless for your case. Quote Link to comment Share on other sites More sharing options...
JScullin Posted May 11, 2013 Report Share Posted May 11, 2013 When I test drove it they all had the MFT systems on the lot so the Sync commands worked as I would have thought they would work. As an independent system. Even when I was configuring my car online the description says I can control the music w/voice commands. Even the details on the MFT system describes what I can already do with my current Sync setup minus obvious stuff like Nav or climate control. I mean, do I have a reason to be legitimately ticked about this? When I took delivery one of the first things I tried was getting the Sirius to respond via voice commands and it didn't work. Salesman (who was cool to deal w/so I'm not blaming him) said Sync has to learn your voice and gets better after time. Quote Link to comment Share on other sites More sharing options...
rockchie Posted May 11, 2013 Report Share Posted May 11, 2013 you can do all that those describe with your system. If you plug in a usb device you can control it with voice commands, you can also say bluetooth audio and play music wirelessly, not to mention the ability to call people and all those. The thing you cant do is say like "fm 106.1" or "sirius bpm" Quote Link to comment Share on other sites More sharing options...
rmarquez1958 Posted May 14, 2013 Author Report Share Posted May 14, 2013 Mine was working fine before the big update in November (more or less). Quote Link to comment Share on other sites More sharing options...
JScullin Posted May 14, 2013 Report Share Posted May 14, 2013 you can do all that those describe with your system. If you plug in a usb device you can control it with voice commands, you can also say bluetooth audio and play music wirelessly, not to mention the ability to call people and all those. The thing you cant do is say like "fm 106.1" or "sirius bpm" That's one of the most useful features that I would want. Absolutely no sense that it's left out and made a feature only for touch screen models seeing as Sync is its own system. Quote Link to comment Share on other sites More sharing options...
rmarquez1958 Posted August 12, 2013 Author Report Share Posted August 12, 2013 (edited) Happy to say that after the latest update (3.6.2) all the issues (only one) is gone. MFT is fully operational. With the exception of the VHR and 911 features (those are Sync) which are blocked in my region. Edited August 12, 2013 by rmarquez1958 Quote Link to comment Share on other sites More sharing options...
Rich B. Posted August 30, 2013 Report Share Posted August 30, 2013 So after all the above is the Sync defective or is it user error? Know the Boss 302 Track Key is flawless but the trouble is installer error or the user is unaware of the parameters. Does SYNC use different languages, it must with exporting the finished cars after first importing them? Quote Link to comment Share on other sites More sharing options...
rmarquez1958 Posted August 30, 2013 Author Report Share Posted August 30, 2013 (edited) So after all the above is the Sync defective or is it user error? Know the Boss 302 Track Key is flawless but the trouble is installer error or the user is unaware of the parameters. Does SYNC use different languages, it must with exporting the finished cars after first importing them? Hi Rick, Responding to your questions, Sync is (was) not defective nor it was user error. When taking delivery of the car, Sync and MFT voice commands (all of them) were fully functional. The issue showed after the 2012 Fall update. Re: Language, English. (fully bilingual). Understand that Sync can use Spanish as well, but never tried. My son told me that it was a programing issue and in fact it was. After the last update V3.6.2, it is fully functional. No need to replace the APIM which is the heart of the system. R Edited August 30, 2013 by rmarquez1958 Quote Link to comment Share on other sites More sharing options...
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