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This is similar to a post I did a while ago, when an updated contact in my phone (Android Samsung Galaxy 9) would not download to the Sync phonebook. I now have a more serious issue. If I delete a contact from my phone, upon either re-uploading the phonebook or deleting and downloading the phonebook, the deleted phone contact will not show up. But if I add a new contact, they will not show up at all, regardless of re-uploading the phonebook or deleting and downloading the phonebook. I thought that maybe the phonebook was limited to the number of contacts (the way navigation favorites is limited to 50), but that does not appear to be the case. I did do a hard SYNC reset and no change. So I know the phonebook is being updated since deleted contacts no longer show up, but no new contacts are being downloaded. Anyone have a clue?

2011 Ford Edge Limited Tried to do a voice activated call to Jackie, but it gave me other suggestions. Jackie is no longer in the phone book, but has been for years (my daughter). She's still a 911 emergency contact and pressing that button calls her. I do a phone book delete and download every few months as people come and go. To see if it was downloading, I removed two contacts. They were no longer in the phone book. But neither was my daughter. I even created a new contact in my phone using Jackie as a business name. Even 1 Jackie as I have businesses that start with numbers in my phone that are in my phone book. I did restart my phone and did a Sync reset using the program I downloaded years ago. Just stumped.

The Sync system in my 2011 Edge won't download the contacts/phone book from my Samsung Galaxy Note II phone (Verizon). Sync recognizes the phone and handles incoming calls just fine, but when I try to download the phone book I get a "phone book empty" (it's not) message after several minutes of attempted downloading. My wife's older Droid RAZR downloaded its phone book with no problems. The car has the latest Sync update, and the Galaxy has the latest phone updates. Any help out there???