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Less than two weeks after purchasing my 2017 Fusion Energi, and installing MyFordMobile on my iPhone (the app) and on my desktop and laptop, MFM stopped working (failed to update). I could not access current information on either my iPhone or my desktop or my laptop (I tried all three). So, I went to the Fusion Energi boards and learned that other owners of 2017 Fusion Energis had encountered the same problem. Apparently, there is a software and/or hardware problem that causes the onboard circuit for MFM to shut down. And not reset. The fix is to pull Fuse 10 from the fusebox under and to the left of the steering wheel, and then reinsert it. Sort of the MFM equivalent of Ctrl-Alt-Del. I called Ford to alert them to the problem with my car, asked that they create a case number for the problem, and told them I would go to the dealer to have the problem checked out. I went to the dealer today and they informed me there was no technical service bulletin on this problem. They did pull Fuse 10 and reinsert it. Voila! MFM began working again on my IPhone and desktop/laptop. For two hours. Then it stopped working again. I have advised both Ford and my dealer, and hope that Ford "mans up" and stops pretending this problem is unique to my car. BTW, trying to pull Fuse 10 yourself is a non-trivial task. You have to pull down the finish trim piece under the steering wheel, then reach way back to the fuse panel to the left and below the steering wheel - making sure you have located the correct fuse (it's amber and marked "5" for the amperage), then manage to pull the fuse. As my service rep remarked, the design was done by engineers who will never have to pull a fuse!

I recently purchased a 2013 C-Max that had been on the dealer lot for some time. When I log into my ford owner account and click on the "update SYNC software" button it tells me that my software is up to date. However, when I check the version in the vehicle, it shows 4.29.12285_PRODUCT, which I believe is an older version. Why does my account show that the software is up to date, and how do I go about updating the software when my account thinks I already have the latest version? Any help greatly appreciated!

I've been trying for over a week now to download the latest Sync software for both my Fusion '08 and my Explorer '12. Every time I click to download, I agree to the terms and the next thing I see is an error message that says I need to have Java installed in my browser. IT IS INSTALLED. I'm on a Mac OS X 10.8.3 and I've tried this with Safari 6.0.4. I've also tried this in Firefox 19.0 and the same thing happens. I also tried this from a PC with Windows 7 Starter and the latest version of Internet Explorer. That one said I needed to install Active X and to look for a pop-up to download it, but nothing ever pops-up and the pop-blocker in IE is turned off. And Active X is turned on in my IE browser on that computer. This is incredibly frustating. How do I get the software to a USB? Additionally, now I'm having trouble logging into the http://support.ford.com/sync-technology/software-updates-sync-myford-touch website. (I know I have the right info - it's even stored in my browser where I verified the login info.) I went the route of "Forgot your password?" and when I submit, that takes me to an error: "We apologize for the inconvenience, but the Ford Owner website is currently unavailable or the requested page is not valid. Please try your request again later." Anyone have any advice here? Lastly, when I try to pair my iPhone 4S (latest OS), it immediately goes to "Pairing failed." I've done a master reset on Sync but it's still happening.