alcohenusa

Is the connection disappearing from Sync or is it still there and just not reconnecting? If the latter, then try dumping Sync from the phone and the phone from Sync. Then reboot everything and set up a new pairing and hopefully it will work. You may also try a Master Reset which will dump all the settings on the Sync side. Everything will need to be set up again including FordPass, Navigation Favorites (if you have Nav), etc. Also, have you tried a different phone to see if it works properly?

What build of Sync 3.4 do you have? If anything less than 3.4 build 23188, then update it and see if your issues are resolved. The problems you are describing are typical on build 22251.

What software version do you have? I see you said ‘it appears’ you have the latest version. The latest available from Ford is 3.4.23188. If you have anything earlier (especially 3.4.22251), then you should update and see if the problem is still there.

3.4.23188 is available from Ford. This update should resolve issues with 3.4.22251.

What version Sync3 are you on? 3.4.22251 has been reported to have many issues due to a problem with temp folders getting filled. Supposedly, Ford is preparing an update to take care if this. If it is not your battery causing issues and you are adventurous, early access to newer releases are available from Cyan Labs. This is an unsupported process that you would use at your own risk with no warranty help from Ford if things go badly. However, many users only use the the Cyan Labs process for updates instead of the process from Ford. Personally, I’m have never used Cyan Labs but if I was having these issues, I would certainly consider it.

Per the Ford Navigation websites, new maps coming soon… https://syncnavigation.com/ford/home https://syncnavigation.com/lincoln/home

I still think the hard reset may be worth a shot as long as you are OK with addressing what your manual mentions about resetting features. Also, did you look for the modem serial number? Another thing that others have had success in fixing issues with 3.4.22251 is using the Cyan Labs process to upgrade to newer software. I have not done this myself, but they have version 3.4.23088 available now. They make updates available sooner than Ford provides them on the Ford website. This process is not supported by Ford so there is some risk using it. You may want to check it out. Be sure to read their support information and follow their instructions exactly (especially for 2020 vehicles). Many users successfully use this process instead of the approved Ford process.

First thing is to be sure you are on the latest Sync version. If you are not up to date, I would get that done first. As far as FordPass not activating, can you see the modem serial number in settings? If it is blank, then either the modem is bad or the system is just confused. Even if it is showing, the system may benefit from a hard reset to help with your other issues. I would try disconnecting the battery for a short time to let all the hardware completely reset. Then, after reconnecting the battery, give it some time for everything to come back up and see what happens. You may need to do a Master Reset as well once the system comes back up. Some users on other vehicles have reported the need to do multiple consecutive Master Resets to clear up problems similar to yours. Be sure to check your owners manual for what to consider when replacing/disconnecting the battery. Some vehicles require things like auto up/down windows to be reset (instructions for that should also be in the manual) as well as other things.

You mentioned that you used both a Mac and Windows PC to create the USB drive. Some users have had issues with using a Mac in properly setting up the USB, so just be sure you have it correct. I’m guessing it was correct since you got the same error for both of them. Here’s what I would try based on what you have already done: First, I would disconnect the battery for a short time (5-15 minutes) to let all the hardware power down and reset. Reconnect the battery and let everything come back up and then try the update again. Be sure to READ your owners manual about things to check when the 12v battery is changed or disconnected as you may need to reset some functions in the vehicle. If that does not solve the problem, then I would try a Master Reset if you have not already done so. This will wipe out all your personal settings (phones, Nav favorites, etc.) and reset the system to factory options using whatever version is currently installed. Then try the update again. If none of the above works, then a dealer visit may be necessary. Many users have tried an alternative update process provided by Cyan Labs. This is not a Ford supported procedure so it comes with some risk. However, many have used it with no issue. I have not used Cyan Labs myself.

I would NOT assume that HD was standard in the XLT. You can ask a dealer to check your VIN and they should be able to tell you if it is equipped with HD Radio.

Ford will not provide updates for you since this is not a supported upgrade from them. You may try the vendor from whom you purchased the equipment to see if they provide updates. Another option is to go with Cyan Labs. (Again, not Ford supported though many many users have success with them.)

It appears the web site is broken. Both of my vehicles are getting the same error. Since you did not already place the order, then you can try sending a message directly to ALOM who runs this process for Ford at ford@call24.com.

Have not used this screen, but is your issue that ALL voice commands are not available or just the Navigation voice commands? ?

New Sync 3 version available (3.4.22251) is now available for download from Ford. No visible changes from what I can see. USB update on my 2020 Ranger took about 10 minutes and the confirmation file uploaded without issue. Some users have had this version for a while from Cyan Labs. This is NOT for Sync 3.0 vehicles. The latest for my 2018 Fusion is still v3.0.20204.