waflyboy

Hello, I have a 2019 Ford Edge Titanium (Sacramento, CA). Sync has generally worked very well throughout my ownership of the vehicle, however recently a strange problem has manifested. Occasionally after starting the vehicle, the screen will stay black (with backlight) until I shut down the vehicle. Then, usually after the next start it behaves normally again until the problem repeats at some point after a future start. (About every 3rd start.) In this state, I can still control things that have hard buttons somewhere in the car. ie I can control cabin temperature (although I cannot see the set temp), and radio control through the steering wheel. However the audio on/off button is unresponsive and the Sync button doesn't work. It appears that I have the latest software version. Not sure of this behavior is related to a recent software update or an impending hardware failure, or some other thing. Does anybody have any advice? Thank you.