After 3hrs on the phone with tech support, nothing worked!! They told me I had to take it in to ford and leave it. I found the fix myself. They admitted there is an issue with their software. Here’s the fix, first turn off your phone bt and do a master reset. Then connect your sync to WiFi, turn on auto update. Then do a check for updates. Your system will take another update. Turn your car off. The next time you start your car, voice recognition will work again....
you are welcome!