tjeeper46

I have a Samsung Galaxy S9 and have the same problem. It pairs, then drops, then pairs, then drops, about every 5 minutes. My wife's S8 pairs up and stays paired. I tried deleting the S9 pairing to Sync3, and it worked better for a while. Now, its doing it again. 2016 Edge with the latest version of Sync 3 that can be installed on our version of hardware. We have had it in to our dealer, the PIM has been replaced for other reasons a couple years ago. Recent attempt, the dealer replaced the screen in the dash. Not sure if that fixed anything we were seeing. My S9 works perfectly with MFT in my 2015 F250 truck.

Last 2 days, we are seeing APIM symptoms again. When we start the car, the music has defaulted to AM radio and climate came on with temp at max and fan at max. If this follows the trend of the last failure, we will have a dead APIM in a few days. We keep our car garaged, it is not sitting out in temperature extremes. Anyway, hoping these symptoms were a glitch and we wont be in for another APIM is less than 3 months.

We have a Sync 3 system in a 2016 Edge. From day 1, Sync 3 would not reliably play music from our Apple Ipod Classic players. The very same players worked flawlessly in our Sync 2 system in our 2015 F250 truck. After going round and round with my dealer and Ford, I finally gave up on using the Classic player and copied all our music to a thumb drive. The thumb drive has worked much better, almost 100% reliable. And since, I set up a 2nd thumb drive for the truck. Now, both of my Apple Ipods are free to use as mobile devices and the autos have reliable music. This past April, our APIM failed. The failure symptoms were pretty much the same as written above by the original poster. A lot of the car functionality was not functional (phone, climate, nav, music), so the car was barely usable. Our dealer diagnosed it as a failed APIM and ordered a new APIM. Took a week. The new APIM has been working reliably, and even has some minor new features that we did not have before. A few bugs we saw appear to be fixed and I think the maps are updated as well. The replacement was covered by the extended warranty I bought, otherwise it would have been out of warranty. The money saved on the APIM paid for the cost of the extended warranty.

We are getting consistent radio/audio on the next start, with rev 2.2 and rev 3.0. We don't use remote start often, but I do not remember it changing the radio settings. Most of the time, we are listening to music from a USB thumb drive. Occasionally AM radio. Rarely FM, never XM. It has been consistent, until the Apim failed. A few weeks ago, our Apim started going south, and then it was random. After a few days, almost everything in the center console failed... audio, nav, and climate controls. Our dealer replaced the apim and all is working again. Took them a week to get a new apim to do the fix, and during that time, the center console was all over the place.

I upgraded our 2017 Edge successfully yesterday from 2.2 to 3.0. In addition to the things mentioned above, Sync now properly displays the volume label of the USB thumb drive we are using for music. Previously, 2.2 displayed some long random looking string of letters and numbers (probably the serial number of the thumb drive). Now, it displays ViPod - the volume label I assigned to the thumb drive (our Virtual iPod). We have a 2015 truck which is MFT (old sync). In the truck, we used our iPod classic to source music. Works perfectly in the truck with MFT. However, Sync 3 and iPod classic have never played together nicely. After a long hassle with Ford and my dealer, I put all the music on a thumb drive and have been a happy customer since. Then, did the same with the truck. Our old classics are back to being portable devices instead of car music.

We are using a 128GB USB stick in each of our Ford vehicles, and the music plays without delays or skips. Our truck is Sync 2, our Ford Edge is Sync 3, upgraded to rev 2.2. The USB sticks have the same music, using the directory structure created by iTunes on my Windows 7 computer. We formerly used iPod Classic players to source music. The Classics worked perfectly in out Sync 2 truck, but did not work reliably in the Sync 3 car. Updating to rev 2.2 did not improve the reliability of the Classic players. We have 2 Classic players, both worked perfectly in the Sync 2 truck, both fail often in the Sync 3 car. So, we retired the Classic players from auto music play and now use 128GB USB flash drives. One is a USB 3, one is USB 2, both work in both vehicles. In my experience, the best method is to replicate the directory structure created by iTunes on the USB drive. To get playlists to work, I exported my playlists from iTunes. Then, I used MS Wordpad to edit the directory paths on all songs in the playlist to match the USB drive. I don't remember the exact details, but this is all documented in another thread on this forum. Our music collection is large, 12K tracks. It takes about 20-30 minutes to index, but once the index is done, we have had reliable music play on both vehicles.

I cannot say if rev 2.2 fixes your nav problem, but I can say that I installed rev 2.2 on my Edge and it works. There are hundreds of owners out there who have downloaded the rev2.2 update and installed it on just about every model of Ford and Lincoln. The F150 forum is the most active forum on the subject, where there are many posts by owners of Mustang, Fusion, Edge, and trucks. I think there was mention of this traffic issue in the monster long rev2.2 update thread, but I did not pay attention since we rarely have occasion to use the traffic features where we live.

Can the system connect to 2 bluetooth devices at the same time? I know it will not connect to 2 phones, it wants to be connected to either one or the other but not both. You might first turn off your phone BT, then try pairing the iPod. If it pairs, then I would wager the phone will not pair until BT is shut down on the iPod.

We did not get a refund for our Sync 3 system. We got compensation in the form of an extended service agreement. We are not really satisfied by this olive branch, but what can we do? I have seen several bugs in the system, in the Nav, Phone, and music. All have been reported. None were fixed in the latest Sync 3 release. As for the issue of denial, I have never had anyone acknowledge the music player issue exists. Our ford service tech claims he has never seen our iPod players fail. Yet, we see a failure before we get home after they had the car for 2 days.

I have had an open case for nearly 10 months. Our USB Ipod Classics (we have 2) both work perfectly on our Sync 2 F250, and do not work with any reliability on our Sync 3 Edge. The car has been into service for this issue multiple times in 2016, at which time we have given up. I upgraded to rev 2.2, no improvement. Both of the Classics work perfectly in our sony equipped jeeps. I asked that our issues be escalated to Ford Sync management, a case was opened, and over time, the Ford case reps offered compensation since they could not promise a solution. Recently, I copied our music library (12K tracks) to USB thumb drives. Both thumb drives work in both Sync 2 and Sync 3, with just occasional anomolies. I don't post this trying to take the pressure off Ford to fix the buggy Sync 3 USB interface. I do offer this as a work around while you wait. Please post how this goes for you.

While it is true, the iPod classic is no longer being manufactured by apple, there are millions of these players in active use. Imho, it is too easy to cast blame on Apple, rather than just debug and fix the sync3 bugs. Classics work with MFT and other car brand players, including the after market Sony player I have in my Jeep. It is not rocket science, it needs someone at Ford or Sony to make it a priority.

We struggled with all these same problems, with both iPod classics we own. Both work very well in our truck with MFT, both fail in these same ways in our Sync 3 Edge. We have had the Edge in for service for this issue numerous times over 7 months of the past year. I also have tested our iPods with the new rev 2.2 release. Same problems. There are other threads and many other owners with the same. What we have done is transfer all our music to a usb thumb drive (11000+ tracks). There is a thread here on how to export and modify playlists to make them work. So far, we are getting reliable operation from the usb thumb drive, on the Sync 3 Edge, and in our MFT truck, including voice control. And, it frees up our classics for portable use.

If you organize the folders similar to the way that iTunes does on a PC, then sync3 will index all your music on your thumb drive. Then you can play artists, albums, genres, etc. Playlists too, but those may need to be edited to correct the folder paths. There is a thread with the details.

Based on my observation that Ford has not fixed basic operation bugs in the last 9 months, I doubt that support of a lossless audio format will be a priority. Think about it, why is a lossless audio format important in a car, where rather average amp and speaker systems are playing on top of road and engine noise? Help me understand.

Not yet. However, I highly doubt they fixed the iPod bugs, given they did not fix a simple bug in the Nav sw. I will give it a try sometime soon and report back.

Installing rev 2.2 with nav. I tried first using a 4GB thumb, formatted both FAT32 and exFAT, and hit the out of memory error each time. I figured it might be due to waypoints and music indexes stored in the sync unit, so I also tried doing a master reset first. No luck with the 4GB thumb. Next, I ordered a 128GB thumb, PNY brand, USB 2. First, I formatted it on my win7 machine using exFAT. Then unzipped and copied the files to this thumb drive. Did a master reset just for good measure, and it worked. We were having a lot of problems using iPod Classics for music media, so the 128GB thumb was reformatted and loaded with our music. The thumb drive is an acceptable work around for the software bugs that surface when using iPods. Picked up a 2nd 128gb thumb for music in our F250 (which is MFT).

mgazak, We have used iPod Classic players in our MFT equipped truck and our Sync 3 equipped car. The players work very well, almost perfectly, in the MFT equipped truck. I do not recall the player losing its place on a stop/start case, but when we drive the truck, it is rarely around town doing errands (with a lot of stop/start). The symptoms you describe above happen often in our Sync 3 car. As often as 50% of the times we start our car, the iPod player is dropped completely or Sync loses its place. Based on the behavior of the system, it appears there are software bug(s) in the startup of the music player. Sync/MFT does not wait long enough for the player to respond and thus loses its place, or decides the player in not present in the car. We have had it into service for this issue many times. Recently, I purchased thumb drives for our car and truck. So far, we have seen better reliability using thumb drives. However, if you purchase a lot of your music from the Apple Music store, you may run into DRM problems trying to play music from anything other than your Apple iPod.

I use a large (128GB) thumb drive loaded with all our music in our Sync 2 equipped truck. There is a post in the Sync 3 forum which outlined the method for organizing music directories and playlists so it will all work coming from a thumb drive. This works on both Sync 3 and Sync 2 (MFT). http://fordsyncforum.com/index.php?/topic/5573-instructions-on-how-to-manage-music-and-playlists-on-a-usb-drive/ Our music collection is entirely made up of purchased CD disks. We have never bought music from the Apple Music store, so we do not have any problems with DRM. I copied to the thumb drive the complete directory of music where iTunes organized our music on our home PC. When I copied that directory to the thumb drive, along with the music came all the album art and song information. So far, I have not encountered any track that would not play. As stated in that post I linked above, you have to edit exported playlists to correct the file path. Once I did that, our playlists work. I will be using a thumb drive from now on, instead of my iPod Classic players. Our iPod Classic players work perfectly in our Sync 2 truck. However, our iPod classic players do not work reliably in Sync 3 equipped car which is why I had to go to thumb drives.

Your Lincoln dealer loaded up rev 2.2, wow? From what I read on other forums, rev 2.2 is not available to dealerships yet. My dealership says it is not available. Also, what difference did you notice on the factory nav? I have not noticed much of any difference. I did observe that it still has the toll road bug, present on rev 1.0 and since.

Sorry, I forgot to mention I also did a master reset before starting the update. I did that with my old thumb drive, and got the same error message. I did a master update before trying the new thumb drive, just in case. As mentioned above, there is a 2 step process for non-nav. My Edge has Nav, so I have no experience with how that goes.

Just as likely, that Samsung thumb drive is the problem. I tried redownloading, reloading the thumb drive, etc. I got the same error until I happened to find a thumb drive that works. Thumb drive internal electronics vary from brand to brand. The thumb that worked for me was a new PNY 128GB USB2.0.

I saw the same problem updating my Edge using an old thumb drive. This problem has been reported in other forums, and the fix is to buy a new thumb drive. I did, and the install went perfectly. I bought a name brand thumb drive, to make sure it was a good one.

I am using a USB 3 thumb drive in our Edge, Sync 3 w/ Nav, for music. It works. I also used this thumb drive for updating firmware, which worked as well. An older 4G thumb drive did not work for firmware. I have also tried a recently purchased USB 2 thumb drive, and it also worked for music. That one is now in my truck (Sync 2). I did not change the USB module, since I do not own an iPhone and thus will not be trying to use Carplay. AA works, but not at the same time as our music USB source. I do not see us using AA until it runs via bluetooth.

I drove the usual toll road, E470 to DIA. Same exact behavior, the nav chose the route avoid the toll road, a route 15 min slower. We took the toll road anyway, and it kept trying to steer us off. I tried Route settings as Fastest, and Eco, both the same. The "Avoid Toll Roads" setting is deselected. Too bad, I was hoping Ford fixed this bug in the new rev2.2.

It appears to me that Ford employees and dealer employees are trained to disavow any knowledge of a vehicle defect. It must make them feel crummy to frequently lie to customers. I saw this repeatedly when asking inquiring about media player problems at my dealer service department and with district Ford reps. There is a Ford rep, Cara, on this forum. She has been helpful in opening a Ford Case for me regarding media player problems. ---------- I installed the new rev2.2 version a few days ago. I will be driving on the toll road tonight, and will try to check in with an update on whether this bug is fixed.