Scott14FT

Hello: When I tapped on Messages on my Sync screen the following message appeared - It was something like not able to connect or something like that, I don't recall exactly. It also said something about Bluetooth and connecting. I wasn't moving either, the car was parked. Does that mean that I can't do SMS when my phone is connected to Sync via Bluetooth? If I disable Bluetooth than I won't be able to get calls and talk to a person thru the car.

I have My Ford Touch in my 2014 Focus Titanium Hatchback. The software version says 3.08 - I'm looking at buying an iPhone X but Ford tells me that I need to run the software upgrade to push it from 3.08 to 3.10 So I follow the directions on owner.ford.com and download to my Mac the zip file. I follow the directions carefully that it says to my USB 3.0 16GB drive. After doing what the directions say I take the USB drive to my car, plug it in to the USB slot and both times I tried this the center console display showed an error.. I didn't have a piece of paper and pen to write down the error and I don't recall the exact wording so I'm going to do it again and write down the error next time and post it here. After buying the USB drive because I didn't have one large enough for the 8GB file to download from the Ford site, I plugged it in to my Mac, erased what was on it and formatted it for exFAT per the instructions. I called my local dealer and told them but they want $62.50 to do the upgrade. I'm not paying it. Does anyone have any suggestions or have run into the same problem? This is the error I keep getting no matter how many times I try the process from beginning to end. After erasing and formatting the drive again took it to my car. This is the same error I keep getting. Updating Sync Image. Problem detected with USB storage device. Please contact Sync support or try to download the update again.

I have My Ford Touch in my 2014 Focus Titanium Hatchback. The software version says 3.08 - I'm looking at buying an iPhone X but Ford tells me that I need to run the software upgrade to push it from 3.08 to 3.10 So I follow the directions on owner.ford.com and download to my Mac the zip file. I follow the directions carefully that it says to my USB 3.0 16GB drive. After doing what the directions say I take the USB drive to my car, plug it in to the USB slot and both times I tried this the center console display showed an error.. I didn't have a piece of paper and pen to write down the error and I don't recall the exact wording so I'm going to do it again and write down the error next time and post it here. After buying the USB drive because I didn't have one large enough for the 8GB file to download from the Ford site, I plugged it in to my Mac, erased what was on it and formatted it for exFAT per the instructions. I called my local dealer and told them but they want $62.50 to do the upgrade. I'm not paying it. Does anyone have any suggestions or have run into the same problem? This is the error I keep getting no matter how many times I try the process from beginning to end. After erasing and formatting the drive again took it to my car. This is the same error I keep getting. Updating Sync Image. Problem detected with USB storage device. Please contact Sync support or try to download the update again.

On the Ford website for the iPhone 6 with T-Mobile the Auto Download Phonebook isn't an active feature. Its not automatic. It just won't happen on its own. You have to force it to download.

Thanks for the reply. I don't have an iPhone. I'm looking to switch providers and get a new phone. According to the Ford site the phonebook download isn't a feature. Maybe Ford hasn't updated the info on their site. It says T-Mobile Firmware/OS: 9.1 for the iPhone 6and 6s.

I've noticed that the iPhone 6 versions don't have Auto Phonebook Download for these phones associated with T-Mobile. Can anyone explain why or if if it does work why the Ford site says it doesn't?