rhonda55

Unfortunately, my car also doesn't find apps on my phone. I have a 2019 Edge, sync version is 3.3, phone is Samsung S10.

I have a 2019 Ford Edge equipped with Sync, version 3.3. This is my 3rd Edge with Sync so I'm quite familiar with it's operation. With this car, however, one voice command does not seem to work....Sports Game! When I activate this command I am asked, What game?, and I reply with the appropriate game, i.e., Green Bay, Chicago Bears, Kansas City Chiefs, etc. No matter what the circumstances, I always get the same response--this game cannot be found. However, I can direct tune the game, assuming I already know the channel. I have contacted both Sirius and Ford with no resolution. My last contact with Ford suggested I do a Master Reset, which I only want to do as a last resort. Thought I would check here before doing that for any suggestions you may have. Thanks!

I have a 2016 Edge Titanium with Sync 3 and have been awaiting the update for over a year now. I understand it is now available. I took my vehicle to my Ford dealership for the update, however they were going to impose a ~$50 charge to do so. I cancelled. I am now awaiting the update via wifi. I have insured wifi is connected, however, there is no indication I am receiving the update. Has anyone received this update via wifi?

Problem solved! As stated above, I was informed by Ford the capability to use my ok google in my 2016 Edge was not possible. Wrong! Although "Bluetooth audio" is not listed in sources on the touchscreen, if you just use the voice command, "Bluetooth audio", you will then be able to use your android phone to use ok google.

My apologies....I was trying to use Android Auto app that I downloaded to my phone. I was unable to use the phone app as there is no sound from my phone while it is connected to my car.

While waiting months for this update, finally decided to use Android Auto, stand alone, which you can now do. However, when I tried to use the app while connected to my 2016 Edge, there was no voice capability. So I tried using S Voice and OK Google--same result! These 2 functions worked great with my 2012 Edge with MyFordTouch. Called Ford today to find out the solution and was informed S Voice and OK Google WILL NOT work with the 2016s equipped with Sync 3!!! Majorily frustrated! So, there is no way to "converse" with your android phone with the current system. Sure hope the update, if we ever get it, corrects this! Boooo Ford!

I have Sync 3 on my 2016 Edge and have paired a Galaxy S7 Edge. I am unable to use SVoice or OK Google as I cannot get any sound from my phone when connected to the vehicle. Help!