I upgraded from 4.3 to 4.4. I had NO problems with 4.3, but it seems Ford urges one to update, so I did. BIG mistake. Now my voice commands for my phone book are not working right. I have called Ford sync support 3 times, and they say they are escalating to next level but will be 5 days before they get back to me BY EMAIL?? That is piss poor customer service. I will never install another update if they ever get this one working right. Anyone have 4.4 working correctly?