Dude

My wife's 2016 Escape won't play more than one or two songs from a USB stick before it switches to FM radio on its own. I'm a long time Sync user in my vehicles and this USB stick works perfectly in my Lincoln and F-150, so I'm certain the device has no problems. I've done a Master Reset twice, yet it still has problems indexing and playing the device.

I'm sorry not to see any replies to your post as I am having the same type of problem with my wife's 2016 Escape. Lots of problems getting the Sync to index a sub drive....