Agreed. I had a similar issue, months ago when, while v3.8 was the latest version, I still had v3.1.3 on my newly acquired Certified Pre-Owned Focus Electric. At that time, owner.ford.com reported that I too was "Up To Date", yet I was missing vital BEV content in SYNC. The previous owner, nor the selling dealer knew there was an updated SYNC version, so I took delivery as is. I expected the car to have been fully updated, and hadn't realized it wasn't. There was lots of "hoop jumping" that had to be done, by me, the IVT team, and a dedicated service advisor for the update to eventually take place. Most of it could have been avoided if Ford wasn't so secretive about everything.