cdmacdonald

Sorry I haven't come back to this for a while. I had the dealer install the latest software shortly after I got the car. I had tried to install myself, but the system just hung during the process. The update didn't help with the problem at all.

I am having the same exact problem with my 2014 Fusion with navigation, purchased new this past Monday. I traded in my older, trusty 2009 Fusion, where the voice commands were working properly for all requests. Obviously, something is different between the old software on my 2009 & the new software on my 2014. I did all the same things as above, i.e. master reset, which supposedly re-indexed my ipod. Very frustrating, to say the least.