Dark Side-Hazelnut

Jaclyn...I live in Los Angeles. I don' recognize the phone number format [0203 564 4444] and am assuming it's a Canada number. Why should I call Canada when it's just as easy for someone from Ford to answer the question in this Ford forum whether you intend to provide its customers with SYNC updates or plan to scrap SYNC for BlackBerry? If you are not authorized, then please get a Ford employee who is. A roadmap of Ford's intent to correct the automotive software problems is the first step. If Ford intends to release SYNC updates and is working with Microsoft to do this, then I'd be willing to sit down with the responsible parties and make software upgrade recommendations. Having only Jehova Dobbs and myself call Ford for an answer is a disservice to all the other users of this forum who want to know Ford's automotive software roadmap. Thank you.

Jehova...I too have been pursuing with Ford and/or Microsoft to advise when the next update is, and even offered to document what I think needs improvement. Since I've been in the Information Technology occupation for 15 years, developing software application requirements, I was willing to help improve SYNC. However, no one from Ford or Microsoft ever responded to my inquiries. Perhaps the reason why no communication is rumors that Ford will drop SYNC and instead go with BlackBerry in its car technology system - here's a link to read: http://www.bloomberg.com/news/2014-02-22/ford-said-to-swap-blackberry-s-qnx-for-microsoft-in-sync-system.html That's a February article with nothing current. Everybody is hush-hush

Dear Administrator: Your 'contact us' 'click here' link does not work. As for 'Your comments, opinions and suggestions are always welcome!', I made many (for improving on the Sync software) and no one from Ford or Microsoft ever contacted me. I find this very poor customer service, am regularly contacted by independent companies wanting my review of your product and customer service, and will start sharing with them your lack of communication.

Hi Bill. I've been a Sync user since December but I'm under the impression that there are only certain phone apps that can be linked to Sync. Like you, I have AT&T Navigator on my Droid smart phone and the two don't link up. I decided to keep Navigator for use in my older vehicles, but overall it's better than the Sync Navigation. Apps that do link up between smart phones and Sync are Bluetooth music as well as texting and contact list. Like you, I've been using Microsoft Windows since Version 3.1 (1985), as well as I've been in the Information Technology industry for 19 years. My assumption was that Sync, being a Microsoft product, would have a similar feel as Windows. This is not the case. Seeing the video (from a prior post) about Ford partnering with Blackberry, I got the impression that the partnership is for faster connectivity from smart phone to Sync. But Ford is not dropping Microsoft. I'd be curious to know if either Ford or Microsoft follow these forum posts and provide feedback. If the partnership between Ford and Microsoft will survive, I have many recommendations to improve Sync. For example, when you back up in my 2014 Lincoln MKZ the rear view camera works great. The frustration is that the warning messages display on the screen to the left of speedometer. You're backing up, trying to look out both the car windows and center screen (for rear view camera) simultaneously, then when a warning buzzer comes on you now have to look to left of the speedometer to read the warning message. Why didn't the developers just display the warning messages in a corner of the center screen, over the camera image? That makes more sense. Please don't get the wrong idea. The technology is impressive and wows all my passengers driving older cars. However, I really would like to work with either Ford or Microsoft to improve on their software so the functionality is in the next version which can be uploaded in my car. Stuart

Rockchie - I can't believe that! I have to modify hundreds of CDs that I ripped from original settings and changing each track number so it's three digits? This will take hours and is unnecessary if Ford and Microsoft upgrade the SYNC software. One easy solution is for the album playback order to come from the song's file name which typically starts with the track number. My occupation is an information technology applications software project manager, and I have so many recommendations to make the SYNC software more user friendly. Is there anyone from Ford or Microsoft monitoring these forum topics? If so, please reply. By the way, I love my MKZ Hybrid - I just hope that there's an opportunity to get the bugs out of the SYNC software.