FordIVTteam

Hi clifish, I just saw your PM. The system I need to get into to check your SYNC information is currently down, but I will keep trying and then reply. In the meantime, what iOS do you both have? Rebecca

Thanks for the info. Can you delete the files on the USB, re-download, and save again? Cara

PM the VIN when you get a chance so I can take a look at the vehicle info. Cara

Hey charley, Have you downloaded the Sync My iTunes program to help with the indexing? If not, log into your Owner account and click on SYNC & VEHICLE FEATURES then CHECK FOR SOFTWARE UPDATES on the right side of the box. Scroll down about halfway through the page and you'll see the option to download the program in the middle. You can also copy this link to take you there as well: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Cara

PM the VIN and I'll double check the software for you. Cara

clifish, Have you checked for any software updates: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Cara

Have you tried a master reset on the vehicle and then the installation again? If not, you can find the reset steps here: https://owner.ford.com/how-tos/sync-technology/sync/phone-setup/how-to-perform-a-master-reset.html?sync=sync Cara

You're welcome thegreenfamily04! Let me know if anything else comes up! Corbin Lissabet, Did you format the USB to FAT32, as well as, unzip the files before saving them? If so, let me know which SYNC system you have: owner.ford.com/how-tos/sync-technology/all/get-started-with-sync/how-to-identify-your-sync-version.html?model Cara

Hey dms805, I'm happy to help! Did you unzip the files before saving them to the USB? Cara

Hi SUVman77, Thanks for the feedback! I suggest sharing this on our Social site: Social.Ford.com It's the best place to get your voice heard. Shaay

You're welcome, wdholley. Reach out again if you need assistance in the future. Have a great weekend! Cara

Pat Lee, The dealer should reach out to their Tech Hotline for further assistance. We always want you to keep your software up to date, and not continually rolling back versions. The Tech Hotline is available to them when a permanent resolution hasn't been made. Keep me posted! Cara

No problem. If you don't hear from them by end of the business day Monday, PM me. Cara

I replied to your other post here: http://fordsyncforum.com/index.php?/topic/5678-no-update-available-for-my-vin-from-v36/&do=findComment&comment=18104 Cara

janetk, There is a known issue with the iPhone 7 not being compatible with the SYNC systems. An update will be released to fix this issue; however there isn't an ETA of when the update will be available. Keep an eye on your SYNC account for messages: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Cara

Congrats on the new truck Coldneck1! Have you checked for any SYNC software updates: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Cara

I reached out again to the team that's working on your case. I understand your frustrations of wanting to get the connection issue fixed. A team member should be in contact with you in the next day or two. Cara

Pat Lee, Have you verified that the SYNC Software is up to date: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Cara

Harpoon, I replied to your PM. Cara

TrevorBeatty, I recommend resetting the module. If the reset doesn't resolve the issue, you'll need to take the vehicle to the dealer for a more hands on approach. To reset the module: Select radio > Hold the power button + the right-seek button at the same time for up to 5 seconds. Cara

I'd also recommend checking for any software updates: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Keep me in the loop! Cara

I'm happy to look into this for you. PM the VIN and I'll take a look at the software info. Cara

I just replied to your PM. Cara

kustaszr, The V3.8 was actually pulled from the accounts a couple months ago due to installation issues. It is only available as a dealer install update now. I'm unable to speculate if it will be available for future downloads, but you can contact your dealer and setup an appointment. Cara

Glad to hear it's been fixed and that you had a positive experience with the dealer. I'm only a post away if anything else comes up. Cara