I just purchased a 2011 Lincoln MKX. Love the ride..but SYNC (the new My Lincolntouch) is becoming very troublesome regarding uploading the Phonebook/Contact photos that are shown in all the Ford marketing materials (print media, TV etc.) and user manuals.
I contacted SYNC support and had a online chat. The conversation is below. I am not pleased.
Please wait for a Sync Agent to respond.
Thank you for contacting the Ford & Lincoln-Mercury Sync Support Center.
You are now chatting with 'Keith'
How may I assist you?
you: Keith, I would like to know how to get Sync to display my phonebook contact pictures. I have a 2011 Lic MKX?
Keith: That is a phone dependent feature.
you: i have sucessfully downloaded the phonebook
you: what has to be dependant
you: bluetooth?
Keith: Yes the phone must be capable of sending the photos to SYNC.
you: i can send contact photos via bluetooth all day
you: to my friends to my pc netbook etc.etc
you: i even send a contact to sync successfully
you: but did not see pic
Keith: Yes the phone's Bluetooth must be able to relay the pictures to SYNC.
you: how do i do that?
Keith: It would be automatic when the phone is paired.
you: so is there a list or spec that i can research to confirm that my phone has the capablity?
Keith: We have no test data at this time for phones with the new My Touch system ,we apologize for the inconvenience.
you: I have a Nexus One, also tried with coworkers Samsung Epic , neighbors iPhone 4 and a old Cliq
Keith: We have no test data for that phone with the new My Touch system.
Keith: Is there anything else I can assist you with today?
you: ok , so is bluetooth the only way to make that photo contact association? not usb?
Keith: Correct.
Keith: Is there anything else I can assist you with today?
you: i guess that's it unfortunatly
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