So we took our first road trip last night in our 2011 Edge, which for the most part we love. I'm a gadget hound and I want to love the MyFord Touch/Sync system, which is by and large great, but the glaring bugs we ran into last night bordered on dangerous.
First off, I've had problems with the Sync Services lady (through the phone, not the one in the car) recognizing me when I say "yes" from day 1. I'd say I want directions, I'd read off an address or a business name, and she would get all that fine, but then ask if I want directions to that address and half the time would never hear me no matter how loud I yelled "YES!" into the microphone. That's just annoying. We also see weird bugs on the MFT system like our preset labels vanishing and then reappearing on their own a few minutes later.
Last night while in Cincinatti for a gallery opening, we used Sync Services Directions to get us there. It did ok for the most part, but would say things like "bear right on Cincinatti" instead of "bear right on I-74" as we were departing Indianapolis. Weird and a bit annoying, but it got us there.
Then once we were in Cincinatti, a city we've never been in before and are not familiar with at all, we experienced what I would call a major directions malfunction. After the gallery opening everyone went out for dinner at a big popular place downtown called Nada. We were late leaving the gallery, so we couldn't just follow everyone. No problem, I thought, I'll use Directions.
First, it wouldn't recognize "Nada Restaurant" by name, despite it being listed that way in Google and being one of the most popular spots downtown. So I pulled out my iPhone, found Nada's street address, and spoke that. "600 Walnut St.", it repeated. Perfect, yes I'd like directions please.
20 minutes later, I make a turn it tells me to make, and then suddenly it says we're off route. I had been starting to think that anyway -- this didn't look like downtown, in fact it looked extremely seedy. Embarrassed because of the passengers I had in the car, I pulled over and checked my iPhone.
Not only were we not at our intended destination, Sync had been taking us in the opposite direction. On top of that, I later found out (once we made it to Nada by having one of my passengers navigate me using an iPhone) that we had wound up in one of the most dangerous areas of the whole city.
So...
1. It couldn't find one of the biggest restaurants downtown by name
2. It confirmed the street address I read to it, but then took us a totally different direction and quit when we were in an extremely dangerous area.
We're pretty upset about this. Talk about technology failing when you need it most. Someone please tell me...who the hell can I report bugs to at Ford?