Search the Community

hello all, I have a three day old 2019 f150 with sync 3. the sync 3 system randomly locks up when i attach or remove my iPhone. we have tried three different phones and multiple cables and all have locked the system up. must be a problem with carplay i guess. sometimes the system doesn't lock up but the carplay just won't come up. doing a hard reset (volume and >> key) will get it working again, but sometime after... maybe 5 minutes, maybe 3 hours, it will lock up again usually when carplay tries to start or close. i took it to the dealer today and they did some kind of reset that took 10 minutes or so. some kind of memory flush or something. i'm pretty frustrated as i specifically bought a model with sync 3. maybe it was a bad decision! anyone else seen this behavior? thanks in advance for any assistance you might be able to provide. DS oh yeah... when the sync 3 is locked up the radio is still playing but it won't shut down when i turn off the truck.. weird

Hi, I've only had my car for the last 4 weeks. It is a Focus ST (UK) and is fitted with the Sync 3 system, inc navigation. I've only done 3 journey's where I have been driving for longer than 2 hours, and in each case the Navigation has frozen about 1.5 hours in. I first notice that the map begins to skip about, then I stop moving on the map altogether. The screen between the dials starts to add and remove the next instruction repeatedly. Other functions of the system work ok, e.g I can move to radio or settings, etc. The one time I tried to interact with the navigation system by cancelling the route it hung permanently on "Cancelling route" until I could get to a services, turn off the car, lock it for 10 minutes and restart it. This is a major disappointment for me, before I start the probable nightmare of taking the car to a dealer, has anyone else had this issue? I already tried a Master Reset between journey 2 & 3, but it made no difference. Thanks, Paul.