Search the Community

The SYNC in my 2016 Fiesta suddenly stopped working last weekend for no apparent reason. It was working fine, I got out of the car to eat breakfast, and when I got back in it was no longer working. My boyfriend and I tried all the trouble-shooting techniques we could find (Master Reset, SYNC Reboot, pulling and plugging in the SYNC fuse, and disconnecting/reconnecting the battery) and nothing fixed the issue. The strange thing is, we were able to connect my phone to the car still and make outgoing phone calls using Bluetooth. The command button on the steering wheel worked when you press the PHONE button, but not when we press MEDIA. We're even able to press the command button on the steering wheel when in the PHONE menu and tell the car to play Bluetooth audio. This however only worked once and since nothing in the sync system is working: the media button, the phone button, the voice command, the media and/phone menu section. The USB port and Aux port also no longer work, I believe that is related to the media not working. I did recently upgrade from an iPhone 7 to an iPhone 8 Plus, so I was thinking it could be compatibility issues between the new phone and the SYNC system, but my boyfriend?s iPhone 6 won't connect either - it always was able to before. Anyone have any ideas? I really don't want to take it to the dealer if there is a simple fix but we're out of ideas. Thanks for any help!

Greetings, I upgraded Sync (Not MyFord Touch) in my 2012 Mustang GT to v4.4 earlier this year. I'm happy with the new information display, and voice functionality appears to work better; however, I can't seem to access some of the media options when using the buttons manually. For example, "Play All" is my only option when cycling through the media info when trying to browse through music. Before the upgrade, I could select, "Artist", "Album", etc. I'm led to believe that this is because of the number of music files I have (85 GB and 9,950 tracks), but these menu options were available before the upgrade and my music collection hasn't grown that much. My media source is a 160 GB iPod Classic connected via USB.