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I have a 2018 Ford Fusion Hybrid, and I upgraded my SYNC 2 software to SYNC 3, and noticed my radio stations presets are still the same? I was wondering, how those stations got configured, was it by dealer and why does it not get erased, when I do "Software Update" or "Master Reset". I have even done Master Reset 3 or 4 times, and that data does not get cleared, the reason I am asking is that my set up was working perfect with iPhone 6, carplay but a friend of mine, connected his Samsung S6 over console USB to my car to get it charged )SYNC asked if he wanted to connect the Android phone and he said no) while I had my iPhone 6, IOS 11.x also connected over USB, and right then my iPhone music kept getting dropped and tons of new issues appeared. Issue 1 The iPhone navigation being displayed on SYNC 3, now shows my car icon, speeding on the road like Speedy Gonzales, with a much larger road display Issue 2 My phone call drop and the SYNC 3 does not see my phone, I have to unplug the phone and reconnect Issue 3 The over the steering controls for music do not work anymore So I decided to reset and I did that few times, and issues are still there, I have done a Software update this morning via USB stick back to SYNC 3 and hope that is fixed the issue, I have not driven the car to see if that solved the issue. In general I am looking for a way to completely reset and erase everything hoping I get the software back to square 1. Thanks.