Sue

As I mentioned in my original post, sync has never worked in my vehicle. The only thing that works is the radio. I cannot get to master reset via settings, nothing on the sync screen menu works. You can select all the buttons til your blue and nothin happens. Its a dead system?

Sync has not worked since buy my 2016 Ford Fiesta. (30347 miles) Had if for 7 months now. I have never been able to get to the master reset in the system. Nothing works but the radio. Hard or soft reset does not work. (Holding power button and forward scan button in) I have changed the fuses, tried the battery unplug. Went to a Ford dealer but they want lots of money just to look at it and see if the can fix it, if the unit is ok? They could have my car “for a day or so.” Looked all over web for the software thinking i could load a usb and reinstall. Nope. Ford website says my software is up to date. At this point it just seems like it will never work! I paid for the car, owe nothing in it. Why should i pay more to have a product that never worked and apparently fails in numerous Ford cars? Is there any other things i can try? I am at the point where I'm ready to trade the darn car in for a different model that has a dependable handsfree phone and navigate system. A small accessory many folks look for in cars these days.