Hi all. New guy here. Tried to search but did not find a definitive answer.
I purchased my 2016 Ford Edge SEL last Thursday. I installed the USB HUB with Carplay enabled first. Then found my SYNC3 was 1.0. I did the update over Wifi to the latest build available through the Ford website under my VIN (Sync3 3.0 Build 19205). All updates seemed to work fine, and I even did a Master Reset afterwards. However, my issues now are the Voice Recognition does not work (says VOICE RECOGNITION NOT READY on the screen), the screen responses are slow when switching between items (like Audio or Climate to Navigation), and the Apple Carplay does not work. I have talked to Ford customer service multiple times with no help. They told me to go to a dealer. I called the dealer and he suggested trying to re-load the 3.0 update via USB. However, I cannot download the file anymore from Ford since it tells me I already have the latest.
So I am looking for some ideas from the experts before I take it into the dealer. Appreciate the help.